Phone condition
Customers describe used iPhones and Android phones as clean, like-new or scratch-free, including an iPhone XS Max and Samsung Note 10 Plus.
Exphone – Pre-Owned Electronics Store | Buy Like New
Al Nahda
Exphone is a pre-owned electronics shop in Al Nahda, focused on used Apple devices and other mobiles, laptops and tablets. Reviews make it worth considering for like-new phones, one-year warranty offers and instalment purchases, though after-sales experiences vary sharply.
Reputation Score
4.3
★★★★☆
130 ratings
Source: Google Maps
The Good Stuff
Warranty cover
Several reviews mention one-year warranty cover on used iPhones, laptops and other devices; one buyer also found remaining Apple warranty.
Fast delivery
Online orders were reported delivered the same day, including one phone that arrived within three hours of ordering.
Instalments
Instalment payment is available, with one review saying it applies to products costing more than AED200; limits may differ by product or provider.
Laptop value
A customer reported buying a used laptop at a very good price with a one-year warranty, while another mentioned business-laptop wholesale pricing.
Online support
Some customers found the team quick to answer WhatsApp queries and helpful when choosing a laptop or phone.
Tips for a Better Visit
Check condition. For online purchases, ask for battery health, scratches and actual device photos before paying; one buyer said the site lacked these details.
Confirm warranty. Get the warranty document at delivery and verify its duration and coverage; one iPad buyer had to remind the delivery team to send the paper.
Clarify returns. Ask whether a faulty phone is exchanged immediately or inspected first; one customer was told a 10-day change policy still required two days of checking.
Compare totals. Before using Tabby or a card, ask for the final payable amount, since customers reported extra Tabby and card-swiping charges.
Confirm delivery. Get a firm delivery time and reconfirm it, as one customer reported a missed date and no apology, while other orders arrived the same day.
Document repairs. Keep receipts, warranty papers and charger details when leaving a MacBook or other device for repair, given one disputed charger and warranty case.
Plan the visit
Practical details
Sahara Centre - Al Nahda St
Al Nahda First - Al Nahda, Dubai
| Mon | 10:00 AM – 11:00 PM |
| Tue | 10:00 AM – 11:00 PM |
| Wed | 10:00 AM – 11:00 PM |
| Thu | 10:00 AM – 11:00 PM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 12:00 AM |
Popular Mentions
iPad
One customer bought a refurbished iPad under limited warranty and said the device was perfect, but the warranty paper initially arrived separately.
Apple Watch
An Apple Watch buyer reported poor battery life and an unresolved replacement request, making the replacement process worth checking carefully.
Common Concerns
Poor follow-up
Reviews report unanswered calls or WhatsApp messages and delayed updates, including an Apple Watch replacement that was repeatedly postponed.
Fixed pricing
A customer liked the phone and price but specifically noted that prices are fixed and the shop does not bargain.
Payment charges
One review says Tabby purchases incurred extra charges, while another warns of card-swiping fees and suggests checking the payment total.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
4000 dhs
MacBook Pro
“I bought a mac book pro from there for 4000 dhs”Google review · August 2024
DXB
LOCAL
LOCAL
The Bottom Line
Exphone is a pre-owned electronics shop in Al Nahda where customers buy used iPhones, Samsung phones, iPads, MacBooks and laptops. The strongest pattern is value in phone purchases: reviews describe an iPhone XS Max that looked brand new, a scratch-free online phone delivered within three hours, and a Samsung Note 10 Plus sent to Abu Dhabi the same day. One-year warranty coverage is mentioned repeatedly, including for used iPhones and some laptops.
Instalments are another reason people consider the shop. Reviews mention support for products above AED200, while another says used phones under an AED1,500 limit were available through instalments. Ask about the exact provider, limit and final total before paying; customers reported extra Tabby or card-swiping charges, and prices are described as fixed rather than negotiable.
The main caution is after-sales service. Several reviews describe month-long waits for iPad or repair assessments, unanswered calls and difficult warranty follow-up. A particularly serious MacBook complaint alleges almost nine months of repair delays and a disputed charger.
If you buy online, request battery health, scratch details and actual photos, then collect the warranty paperwork and clarify the exchange process before completing the purchase.