Custom Fit
FactsERP was tailored to one customer’s needs and integrated with their existing software without a difficult transition.
FACTS ERP Software House L.L.C
Al Raffa
FACTS ERP Software House L.L.C is a Dubai software company in Al Raffa focused on ERP and HCM tools for UAE businesses. Reviews highlight customisable FactsERP, including manufacturing and eCommerce workflows, plus FactsHCM’s user-friendly ESS portal.
Reputation Score
4.6
★★★★★
106 ratings
Source: Google Maps
The Good Stuff
Manufacturing Tools
Manufacturing users mention transparent inventories and features for production planning, alongside fewer errors.
E-commerce Link
A boutique and online-store user reported improved order processing after connecting FactsERP with their eCommerce website.
Easy Navigation
A fruits and vegetable trader found it straightforward to manage inventory, track sales and generate reports.
HCM Portal
FactsHCM’s ESS portal was specifically praised for making the HCM system more user-friendly for a textile shop.
Payroll Speed
One review specifically highlights fast, accurate payroll processing as a useful strength of the system.
Feature Depth
A review describes integrated modules covering production planning, sales and financials, with deeper functionality for complex operations.
Tips for a Better Visit
Check Scope. Before signing, get every promised deliverable written into the contract; one customer said contracted work was not completed.
Test First. Test the software with your own workflows before moving company data, particularly if implementation claims are still being assessed.
Confirm Support. Ask about support hours and next-day response expectations, since a review says support was not available 24x7.
Clarify Billing. Confirm when service fees become payable and tie payment to completed work, as one customer disputed being charged for undelivered work.
Request Integration. If you sell online, ask specifically about eCommerce integration; one long-term user linked it to better order processing.
Ask About ESS. For HR use, ask to see the ESS portal in action; a textile-shop review singled it out as a user-friendliness benefit.
Plan the visit
Practical details
Mohd Malik & Sons Raffa Building - Office 201 - Khalid Bin Al Waleed Rd
Al Raffa, Dubai
| Mon | 12:00 AM – 12:00 PM |
| Tue | 12:00 AM – 12:00 PM |
| Wed | 12:00 AM – 12:00 PM |
| Thu | 12:00 AM – 12:00 PM |
| Fri | 12:00 AM – 12:00 PM |
| Sat | 12:00 AM – 12:00 PM |
| Sun | 12:00 AM – 12:00 PM |
Popular Mentions
eCommerce integration
Customers mention connecting the ERP to an eCommerce website to improve online order processing and receive orders.
Custom ERP software solution
FACTS was also used to create a bespoke ERP solution based on a customer’s specific business needs.
Common Concerns
Service Delays
Some customers report poor service response, including unresolved problems and waiting until the next working day for support.
Contract Disputes
A customer said promised work was not delivered but payment was still requested, so contract scope needs careful checking.
Limited Hours
At least one review specifically criticised the lack of 24x7 support and the wait for the next working day.
Extra Charges
One customer alleged that visits and service were charged unnecessarily, with problems sometimes remaining unresolved.
DXB
LOCAL
LOCAL
The Bottom Line
C is an Al Raffa software company for businesses comparing ERP, HR and payroll systems. The main product customers discuss is FactsERP: it has been used to manage inventory, sales, reports and manufacturing processes, including production planning. A trading company, a manufacturing user and a fruits-and-vegetable business all describe practical improvements in day-to-day operations.
The system’s strongest theme is customisation. One customer integrated it with existing software, while another connected FactsERP to an eCommerce website and reported smoother online order processing. FactsHCM is the other clearly named product, with its ESS portal praised by a textile-shop user for making the system easier to use.
Reviews also mention fast payroll processing and integrated financial, sales and production workflows. Support feedback is mixed rather than uniformly positive. Several customers describe the team as knowledgeable, prompt and helpful, but others report poor response, unresolved problems, contract work not being delivered and no 24x7 support.
Before committing, ask for a written implementation scope, confirm support hours and charges, and test the system with your own data and workflows before migration. No customer-reported prices were provided.