Umrah Planning
Umrah arrangements can cover visa processing, hotels, transport and guidance from start to finish.
FALAK TRAVEL AND TOURISM LLC
Al Quoz
Falak Travel and Tourism LLC is a tour operator in Al Quoz handling travel bookings, visas and organised trips. Reviews especially point to Umrah packages by bus, with accommodation, transport and pilgrimage guidance included, while flight bookings and Dubai dinner cruises are also mentioned.
Reputation Score
4.5
★★★★★
225 ratings
Source: Google Maps
The Good Stuff
Hotel Locations
Several Umrah reviews mention comfortable, clean hotels in Makkah and Madinah, often close to Haram.
Bus Guidance
On some Umrah journeys, a group leader travelled with the passengers and gave clear guidance for Umrah and Rawdah.
Visa Support
Reviews describe quick visa handling, including one Umrah visa reportedly received within a day.
Flight Help
The agency handled a rushed international flight booking smoothly, and helped one traveller after a missed flight.
Cruise Arrangements
One customer found a Dubai dinner cruise well arranged, with attractive views and a pleasant atmosphere.
Tips for a Better Visit
Confirm Timings. Ask for a realistic written travel time: one review says a quoted 24-hour trip took 37 hours.
Check WiFi. Ask whether WiFi works inside the UAE and whether it is proper onboard service rather than a slow phone hotspot.
Verify Hotels. Before departure, confirm the exact Makkah and Madinah hotels and what happens if rooms are full.
Check Menu. For a dinner cruise, compare the promised menu with the final booking terms before paying.
Confirm Seats. For bus packages, confirm the assigned seat and whether vehicles or buses may change during the route.
Plan the visit
Practical details
Al Ameed Plaza Shop 89
Al Qouz Fourth - Al Quoz, Dubai
| Mon | 10:00 AM – 9:00 PM |
| Tue | 10:00 AM – 9:00 PM |
| Wed | 10:00 AM – 9:00 PM |
| Thu | 10:00 AM – 9:00 PM |
| Fri | 10:00 AM – 9:00 PM |
| Sat | 10:00 AM – 9:00 PM |
| Sun | 11:00 AM – 9:00 PM |
Common Concerns
Bus Delays
Two Umrah bus reviews report journeys taking much longer than the quoted 20 or 24 hours.
Unclear WiFi
Some passengers said advertised bus WiFi was absent or limited to a slow mobile hotspot.
Room Mix-ups
One group reported waiting for rooms after arriving because the assigned hotels were full or passenger details were missing.
Menu Mismatch
A dinner-cruise customer said the food did not match the menu shown before booking.
Overcrowding
A customer reported insufficient seats on the return bus, with several passengers sitting on the floor.
DXB
LOCAL
LOCAL
The Bottom Line
Falak Travel and Tourism LLC is a tour operator in Al Quoz whose reviews focus heavily on Umrah planning. Customers book Umrah packages by bus, with visa processing, accommodation in Makkah and Madinah, transport, ziyarah and pilgrimage guidance. Several travellers describe comfortable hotels close to Haram, clean buses and helpful support throughout the journey.
Flight bookings, visit visas and Dubai dinner cruises are also part of the picture. The strongest pattern is attentive help during successful Umrah trips. Reviews mention quick responses, clear guidance and, in one case, an Umrah visa received within a day.
Another customer said an urgent international flight was arranged smoothly, while a dinner-cruise review praised the views and atmosphere. There is a significant caveat with bus packages. Other dated reviews report journeys extending to 30–37 hours, multiple bus changes, missing or very slow WiFi, delayed hotel check-ins and, in one account, insufficient return-bus seating.
A separate dinner-cruise customer said the onboard food did not match the menu shown before booking. Get the route timing, WiFi specification, exact hotels, seat allocation and cruise menu in writing before paying. The review record suggests experiences can vary sharply by group and package.