Quick Transactions
Several customers describe completing their transaction in just a few minutes.
Federal Exchange Al Quoz Mall Branch
Al Quoz
Federal Exchange Al Quoz Mall Branch is a money transfer service in Al Quoz for sending funds abroad or within the UAE, with foreign-currency exchange also described among its services. Reviews point to quick counter transactions, helpful explanations and rates that customers particularly mention for Pakistan and Nepal.
Reputation Score
4.5
★★★★★
153 ratings
Source: Google Maps
The Good Stuff
Patient Help
Reviews describe staff who answer questions clearly and handle transactions patiently.
Multiple Languages
Customers report that the counter can support more than one language.
Good Rates
Customers specifically mention helpful rates, including for Pakistan and Nepal transfers.
Transfer Timing
One review says customers could choose the usual transfer timing for their transaction.
Monthly Remittances
Some customers use the branch regularly to send money home each month.
Tips for a Better Visit
Check Numbers. Read the recipient mobile number back to the counter before leaving; one review describes an incorrect digit sending money to the wrong number.
Confirm Fees. Ask for the current commission and rate before paying, since one customer recorded separate international and national charges.
Track Delays. Keep your receipt and follow up if the transfer misses its expected timing; one customer reported waiting over 10 days.
Allow Time. For account deposits, do not assume next-day arrival; a review says the money was still missing at the end of business hours.
Clarify Issues. If a counter reports a problem, ask for the system check and a clear explanation before proceeding.
Plan the visit
Practical details
Mall - القوزمنطقة - Shop NO.36, Ground Floor - 13C St
Al Qouz Ind.third - Al Quoz, Dubai
| Mon | 9:00 AM – 10:30 PM |
| Tue | 9:00 AM – 10:30 PM |
| Wed | 9:00 AM – 10:30 PM |
| Thu | 9:00 AM – 10:30 PM |
| Fri | 9:00 AM – 10:30 PM |
| Sat | 9:00 AM – 10:30 PM |
| Sun | 9:00 AM – 10:30 PM |
Popular Mentions
national transfer
National transfers are specifically mentioned alongside international transfers.
mobile money number
Mobile-money transfers appear in a review involving recipient-number verification.
Common Concerns
Rude Handling
One recent review reports that a department head dismissed the customer's issue and was unhelpful.
Transfer Delays
A customer reported waiting over 10 days for money to reach its destination.
Number Error
One reported mobile-number mistake sent over AED 2,900 to the wrong number after cancellation was requested.
System Checks
A review describes conflicting information about a sender issue and a counter that did not check the system promptly.
Slow Follow-up
Another customer said an ENBD transfer had still not arrived by the end of the next business day.
DXB
LOCAL
LOCAL
The Bottom Line
Federal Exchange Al Quoz Mall Branch is used mainly for sending money home, including monthly remittances and transfers to countries such as Pakistan, Nepal and Sri Lanka. The business also describes foreign-currency exchange and inter-emirate transfers among its services. For many customers, the draw is straightforward counter service: reviews mention transactions completed in a few minutes, patient explanations and support in multiple languages.
Rates and charges come up often. Customers describe good rates for Pakistan and Nepal, while one dated review records AED 10 commission for an international transfer and 5 dhs for a national transfer. Treat that as a past customer-reported example rather than a current price list, and ask for today’s rate and fee before confirming the transaction.
There is also a clear caution around accuracy and follow-up. One customer reported a wrong mobile-money digit that led to a loss of more than AED 2,900, while others described transfers taking over 10 days or missing the expected next-day arrival. Check every recipient detail carefully, keep your receipt and follow up promptly if the money does not arrive.
Most recent feedback is positive about counter staff behaviour, but isolated reviews describe rude handling and weak explanations when problems arise. If something looks inconsistent, ask for the transaction to be checked in the system before leaving.