Shipment handling
One customer reported years of shipments arriving on time without damage or deformation from handling.
FedEx Service Center- Al Quoz
Al Quoz
FedEx Service Center- Al Quoz is a courier counter in Al Quoz for sending and collecting shipments, including international parcels and documents. Reviews also mention help with shipping paperwork and printing invoices, making it useful for straightforward counter-service jobs when timing is not especially tight.
Reputation Score
3.4
★★★☆☆
337 ratings
Source: Google Maps
The Good Stuff
Counter help
A counter visit took about five minutes, with staff helping with documentation, package collection and information.
Helpful staff
Several reviews describe the counter team as polite, professional and willing to explain available solutions.
Invoice printing
One business customer said the centre printed 50 invoices when their printer broke.
On-site parking
Customers mention parking directly outside or in front of the centre, although availability may be limited.
Tips for a Better Visit
Check arrival. Call or track the shipment before travelling to the centre; one customer was sent there before the package had arrived.
Bring packaging. Bring your own carton if you have a lot to pack, as one review says the centre only had small boxes.
Confirm hours. Confirm opening hours by phone and at the door before visiting; reviews report conflicting schedules and unexpected closures.
Allow time. Allow extra time for collection or drop-off, particularly during busy periods; the branch has been described as cramped with only two employees.
Check charges. Ask about customs, clearance and delivery charges before sending or receiving, and confirm how payment will be collected.
Plan the visit
Practical details
Warehouse 23 - 24 Street number 5
Al Qouz Ind.third - Al Quoz, Dubai
| Mon | 9:00 AM – 8:00 PM |
| Tue | 9:00 AM – 8:00 PM |
| Wed | 9:00 AM – 8:00 PM |
| Thu | 9:00 AM – 8:00 PM |
| Fri | 9:00 AM – 8:00 PM |
| Sat | 9:00 AM – 8:00 PM |
| Sun | Closed |
Common Concerns
Delivery delays
Reviews describe express and scheduled shipments remaining in the warehouse or branch for days, sometimes much longer.
Phone support
Customers report long call waits, unanswered complaints and promises of callbacks that never arrive.
Tracking issues
One shipment was marked delivered even though the recipient had not received it and later found it with a security guard.
Branch access
The centre can be hard to find, cramped and short-staffed, with visitors warned to expect a wait.
Unexpected fees
A customer was not informed about a clearance charge until the parcel was already out for delivery.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
>$100
courier charges for delivery of package from the US to the UAE
“After paying >$100 courier charges for delivery of package from the US to the UAE and FedEx tracking stating delivery would be on 26/7, I then get an email stating it will be 28/7”Google review · July 2023
290 AED
send 700 grand tiny parcel to Doha
“ITS NOT MENTIONED ANYWHERE!!!!!!!!!! I was supposed to pay 290 AED to send 700 grand tiny parcel to Doha, that’s the cost if airline ticket ! And for this insane amount of money I get the wurst service in the country”Google review · April 2022
DXB
LOCAL
LOCAL
The Bottom Line
FedEx Service Center- Al Quoz handles counter drop-offs, collections and international courier shipments. You can buy an Express service, send documents or parcels abroad, and get help with shipment documentation. One customer also had 50 invoices printed when their own printer failed, so the counter can be handy for practical shipping paperwork.
The strongest reviews focus on staff who explain the process clearly and help with forms, package collection and information. Parking is mentioned directly outside the entrance, but the centre has also been described as small, cramped and difficult to spot, with limited spaces and possible waiting when only two employees are working. Bring your own carton if you have a large shipment; one review says the available boxes are small.
The bigger caution is reliability after payment. Customers report express parcels sitting in the warehouse, deliveries repeatedly moving past their promised dates, and calls that lead to no useful follow-up. There are also complaints about tracking showing “delivered” before the recipient had the parcel, as well as clearance or delivery charges appearing late in the process.
Confirm the branch’s hours, check that your shipment has actually arrived before travelling, and ask for every applicable charge and delivery detail in writing. For urgent documents or time-critical consignments, the reviews suggest allowing a substantial buffer.