Flexible ERP
The ERP can be customised for specific processes, reporting needs, companies, branches and cost centres.
First Bit
Dubai Investment Park
First Bit is a software company in Dubai Investment Park providing business automation and IT solutions. Reviews point especially to its customizable ERP and CRM implementation, with customers also highlighting convenient day-to-day use and responsive technical support.
Reputation Score
4.7
★★★★★
224 ratings
Source: Google Maps
The Good Stuff
Fast Support
Several customers describe quick assistance, including one IT emergency response in less than 20 minutes.
Easy Use
Customers describe the software as convenient and easy to use for daily work and transactions.
Multi-Entity
One accounting manager used it to bring multiple companies, branches and cost centres under one window.
Industry Fit
Reviews specifically mention suitability for trading, distribution and contracting businesses.
IT Recovery
An IT customer credits the team with network reconfiguration, system optimisation and data recovery from a broken hard drive.
Tips for a Better Visit
Request Customisation. Ask for a process-fit demonstration and discuss customisation early if your reporting or workflows are unusual.
Check Accounts. Give the accounts module extra attention during a demo and confirm it handles your needs.
Clarify Training. Ask what implementation and user training are included; customers specifically mention both training and support teams.
Show Multi-Entity. If you manage several entities, request a demonstration of companies, branches and cost centres under one system.
Plan the visit
Practical details
Falcon House Building Office 104
Dubai Investment Park First - Green Community Village, Dubai
| Mon | 9:00 AM – 6:00 PM |
| Tue | 9:00 AM – 6:00 PM |
| Wed | 9:00 AM – 6:00 PM |
| Thu | 9:00 AM – 6:00 PM |
| Fri | 9:00 AM – 6:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
CRM system
First Bit has been used to implement a CRM system, with customers praising the team’s professionalism during the process.
ERP System
The ERP is mentioned as a comprehensive option for contracting companies.
FirstBit accounting package
Customers mention the FirstBit accounting package and its supporting explanations.
Common Concerns
Slow System
Some customers found the system slow enough to waste time and money.
Bug Reports
One reviewer reported that the software was full of bugs and errors.
Accounts Module
A dissatisfied customer specifically criticised the accounts module.
Migration Cost
One former customer said implementation and later migration took substantial time and money.
Value Concern
A review described the software as too expensive for the value delivered.
DXB
LOCAL
LOCAL
The Bottom Line
First Bit is a Dubai Investment Park software company focused on business automation and IT solutions. Customers use it for CRM implementation, ERP, accounting and wider IT problem-solving. The strongest case for considering it is a flexible ERP: one reviewer said it brought multiple companies, branches and cost centres under one window, while others valued customisation for reporting and business processes.
The software is often described as convenient and easy to use, particularly for everyday transactions. Reviews also mention a FirstBit accounting package, ERP use in contracting businesses, and suitability for trading or distribution companies. Support is another clear strength in many accounts, with customers describing prompt replies and practical help; one IT client said the team responded to an emergency in less than 20 minutes and handled network reconfiguration and data recovery.
There is a meaningful split in the feedback, so a careful demonstration matters. Some customers reported slow performance, bugs, an unfriendly experience and a poor accounts module. One former user spent substantial time and money migrating away after implementation.
Before committing, test the system with your own workload, ask detailed questions about the accounts module, and confirm how customisation, implementation and training will work.