Deep cleaning
A home deep clean that included sofa cleaning left one reviewer impressed with the results and a fresher-smelling home.
First Call Cleaning Service
Bur Dubai
First Call Cleaning Service is a home and carpet cleaning company in Bur Dubai. Reviews specifically mention deep cleaning, sofa cleaning and successful removal of a stubborn wool-carpet stain, while regular customers also use the team for scheduled apartment cleaning and ironing.
Reputation Score
4.4
★★★★☆
133 ratings
Source: Google Maps
The Good Stuff
Carpet stain
A stubborn stain in a wool carpet was removed quickly, with the cleaners arriving on time and booking described as easy.
Detailed work
Customers describe cleaners who follow instructions closely, complete tasks efficiently and provide their own cleaning materials.
Short notice
The service has sometimes arranged cleaners at short notice, which is useful when regular household help is unavailable.
Online payment
Regular customers can use online payment instead of carrying cash, and one review also reports prompt timing.
Tips for a Better Visit
Confirm timing. Confirm the arrival window shortly before the appointment; one reviewer reported a three-and-a-half-hour delay from the promised time.
Clarify hours. Ask whether booked hours mean total team time or hours per cleaner; a two-person booking was understood differently by the customer.
List tasks. Write down the required tasks and check them before the team leaves, since one reviewer said an appointment ended before the job was finished.
Keep messages. Save the written booking details and follow up if the team is late, as reviews describe unanswered calls and disputed arrangements.
Plan the visit
Practical details
Makaye building - Office number 605 - Khalid Bin Al Waleed Rd
Bur Dubai Bur - Al Fahidi, Dubai
| Mon | 9:00 AM – 6:00 PM |
| Tue | 9:00 AM – 6:00 PM |
| Wed | 9:00 AM – 6:00 PM |
| Thu | 9:00 AM – 6:00 PM |
| Fri | 9:00 AM – 6:00 PM |
| Sat | 9:00 AM – 6:00 PM |
| Sun | 9:00 AM – 6:00 PM |
Common Concerns
Late arrivals
Several reviews report substantial delays, including a booking scheduled for 3pm that arrived at 6:30pm.
Booking errors
Customers have reported wrong cleaners, bookings marked as missing and teams sent to the wrong location.
Poor follow-up
Some reviewers say calls and WhatsApp messages went unanswered after delays, incomplete work or cleaning complaints.
Incomplete work
One appointment lasted only an hour and finished without completing the job, requiring a new booking request.
DXB
LOCAL
LOCAL
The Bottom Line
First Call Cleaning Service handles home cleaning in Bur Dubai, with reviews giving the clearest picture of its deep-cleaning, sofa-cleaning and carpet work. One customer said a deep clean made the house smell fresh and left the sofa looking brand new. Another booked the team to remove a stubborn stain from a wool carpet and reported that it was dealt with quickly.
The stronger reviews focus on cleaners who are polite, hardworking and willing to follow detailed instructions. Some customers use the service regularly, and one review mentions online payment, while another says short-notice help has been available. A reviewer also appreciated having cleaning materials supplied by the company.
Booking reliability is the main caution. Several customers describe late arrivals, including one appointment promised for 3pm but reaching the home at 6:30pm. Others report wrong-person or wrong-location bookings, unclear interpretation of cleaner hours, and unanswered calls or WhatsApp messages.
Before the visit, confirm the arrival time, whether hours are counted per cleaner, and the exact task list in writing. Check the work before the team leaves, especially for a time-limited or deep-cleaning appointment.