Fresh results
Customers describe clothes returning fresh, clean and neatly folded, with one review praising difficult white garments that other laundries could not clean.
First Class Laundry
Business Bay
First Class Laundry is a laundry and dry-cleaning service in Business Bay, with wash-and-fold collection and delivery available. Reviews highlight neatly folded or hung clothes, careful ironing and quick pickup-and-return service, though experiences with delicate and designer items are mixed.
Reputation Score
4.5
★★★★★
124 ratings
Source: Google Maps
The Good Stuff
On-time delivery
Several customers report reliable promised timings, including a six-month user who says deliveries have consistently arrived on time.
Careful pressing
Ironing is a standout for some customers, with clothes returned neatly pressed and available folded or ready to hang.
Convenient collection
Pickup and delivery are repeatedly praised as smooth and hassle-free, including a customer who received items in under 24 hours.
Polite team
Reviews commonly mention friendly, polite and responsive staff who accommodate specific requests.
Carpet washing
One long-term subscriber specifically says the business also washes carpets and found the result very clean.
Tips for a Better Visit
Confirm express. Ask when one-hour or express service is actually available; a customer arriving after 11 AM received clothes four hours later.
Check surcharge. Confirm the final per-piece price before handing over clothes, as one reviewer reported an extra AED 1.5–2 per item.
State instructions. Give precise care instructions for specialist items; a customer with post-surgery clothing said the team followed specific daily washing requests.
Inspect valuables. Photograph and count expensive or delicate pieces at drop-off, given reports of missing trousers and damaged designer garments.
Clarify carpet care. For carpets, confirm the requested cleaning method before processing; one reviewer said an Armenian carpet was washed instead of dry-cleaned.
Plan the visit
Practical details
The Metropolis Tower - Shop No.11
Business Bay, Dubai
| Mon | 8:00 AM – 12:00 AM |
| Tue | 8:00 AM – 12:00 AM |
| Wed | 8:00 AM – 12:00 AM |
| Thu | 8:00 AM – 12:00 AM |
| Fri | 8:00 AM – 12:00 AM |
| Sat | 8:00 AM – 12:00 AM |
| Sun | 8:00 AM – 12:00 AM |
Popular Mentions
dry cleaning service
Dry cleaning is mentioned for clothing and carpets, but one carpet review warns that the requested method was not followed.
free pick up and delivery
Customers use the collection-and-return service, with reviews describing it as convenient and, in one case, completed within a day.
shoes
Shoe cleaning is available, although one reviewer reported an unpolished pair, burnt leather and stains left behind.
bed sheets set
A review describes a bed sheets set returned with yellow stains and damage to a silk pillowcase, so inspect larger or delicate loads carefully.
Common Concerns
Garment damage
Multiple reviewers report damaged or stained clothing, including a Ralph Lauren shirt, an Hermès T-shirt and designer shirts.
Item mix-ups
One customer says a pair of Massimo Dutti trousers went missing and another client’s trousers were nearly sent instead.
Unreliable timing
Some reviews describe missed delivery promises, including a Monday booking delivered on Wednesday after repeated chasing.
Express limits
The advertised one-hour service was unavailable after 11 AM, with a four-hour wait instead.
DXB
LOCAL
LOCAL
The Bottom Line
First Class Laundry is a Business Bay laundry and dry cleaner handling everyday clothes, ironing, pickup and delivery, plus specialist jobs such as carpet washing and shoe cleaning. The strongest reviews describe fresh, neatly folded or pressed garments, polite staff and deliveries that arrive when promised. One customer particularly praised white clothes returned spotless after other laundries had struggled with them.
Convenience is a clear draw. Customers mention free pickup and delivery, under-24-hour turnaround and clothes returned either folded or ready to hang. Some also report quick service and fair prices, while a long-term subscriber says carpet washing produced a very clean result.
If you have detailed care requirements, explain them clearly: a hotel guest said the team accommodated specific washing instructions for sensitive post-surgery clothing. There is a meaningful caution around reliability and high-value items. Reviews report stained, burnt or damaged clothing, a missing Massimo Dutti pair, a damaged Armenian carpet and limited compensation afterward.
5–2 per piece beyond website pricing. For designer garments, carpets or urgent orders, confirm the method, timing and final charge before leaving the items.