Booking Help
The Dubai office has helped customers with bookings and special requests in person.
Flynas Dubai
Al Karama
Flynas Dubai is SATA’s passenger sales agent for the Saudi low-cost airline. At its Al Karama office, customers use the counter for booking help, special requests and boarding-pass copies; support reliability is the main point to weigh before booking.
Reputation Score
2.5
★★★☆☆
200 ratings
Source: Google Maps
The Good Stuff
Boarding Pass
One customer received a boarding pass copy from the Karama office after struggling to reach the listed numbers.
Office Support
A review describes reaching this office as the most effective route to customer support.
Low Fares
Customers do mention cheap flights, although other reviews describe service trade-offs.
Tips for a Better Visit
Check Reservations. Check your reservation yourself after booking or any schedule change; one passenger found a cancellation there first.
Use The Office. If phone and online channels fail, try the Al Karama office in person; one review calls it the best support route.
Report Baggage. Report damaged luggage immediately at the airport and keep the complaint and claim details for follow-up.
Check Rules. Read change and cancellation terms carefully: one review says changing less than four hours before departure can forfeit the fare.
Allow Time. Build extra time around departure and boarding, as reviews describe late gates and a four-hour delay without notice.
Plan the visit
Practical details
opp: post office, Al Sharafi Building - 12D St
Al Karama, Dubai
| Mon | 8:00 AM – 7:00 PM |
| Tue | 8:00 AM – 7:00 PM |
| Wed | 8:00 AM – 7:00 PM |
| Thu | 8:00 AM – 7:00 PM |
| Fri | 8:00 AM – 7:00 PM |
| Sat | 8:00 AM – 7:00 PM |
| Sun | Closed |
Popular Mentions
Baggage damage claim
Customers have used the airline’s claims process after checked bags arrived with damaged wheels.
Reimbursement request
A customer reported following up on a reimbursement request for nine months.
Common Concerns
Unreachable Support
Repeated calls, emails and WhatsApp messages often went unanswered, including during cancellation problems.
Poor Notifications
A Hajj flight cancellation was discovered through the reservation page rather than an email, call or official notice.
Refund Delays
Reviews describe refunds and reimbursement requests remaining unresolved for months.
Baggage Damage
Customers reported broken wheels, lost luggage and long waits to report baggage problems.
Flight Delays
Reviews mention substantial delays, including a four-hour delay without notice and late gate handling.
DXB
LOCAL
LOCAL
The Bottom Line
Flynas Dubai is a passenger sales office for Saudi low-cost airline Flynas, serving customers from Al Karama. The useful in-person services mentioned in reviews include booking help, handling special requests and issuing a boarding-pass copy. Some customers found the office more productive than the listed phone channels, and several praised the help they received at the counter.
The bigger concern is support when something goes wrong. Reviews describe unanswered UAE and Saudi calls, unanswered emails and WhatsApp messages, and live-chat replies that arrived too late to solve the issue. One passenger discovered a cancelled Hajj flight by checking the reservation page, with no email, call or official notification.
Refunds and reimbursement requests have also reportedly remained open for months. Travel problems extend beyond communication. Customers mention four-hour delays without notice, late gate opening, lost luggage and checked bags arriving with damaged wheels.
Another review says a flight was changed three times before the customer cancelled and then waited beyond the promised refund period. Cheap fares are part of the appeal, but check the fare rules, booking dates and baggage allowance carefully, save every claim reference, and verify your reservation yourself after purchase. For urgent or complicated matters, visiting the Al Karama office may be more dependable than repeatedly calling.
People Also Search
No related places available yet.