Pet Travel
Flynas’s pet transport service worked after airport staff confirmed the policy, and the flight itself was smooth.
Flynas - Dubai
Al Wasl
Flynas - Dubai is the Al Wasl corporate office for Flynas, a low-cost airline serving domestic and international routes. Customers use it for flight bookings, ticket queries and travel support, although reviews suggest that getting a response can be difficult when plans change or baggage problems arise.
Reputation Score
2.3
★★☆☆☆
122 ratings
Source: Google Maps
The Good Stuff
Helpful Handling
One pet-travel booking was resolved professionally at Dubai airport, with check-in completed in about 15 minutes after the policy was verified.
Low Fares
Some customers do find good offers, which is the main reason to consider Flynas as a budget airline.
Office Staff
A customer described the Flynas sales-office employees as excellent and respectful, suggesting in-person service can be better than remote support.
Tips for a Better Visit
Check Reservations. Check your reservation page yourself after booking and before travel; one passenger found a Hajj cancellation there first.
Keep Documents. For baggage issues, report damage immediately and keep every tag and claim number; follow-ups were otherwise difficult to resolve.
Allow Buffer. Leave extra time around connections and gate changes: a customer reported receiving a boarding pass at DXB Terminal 1 after the flight had flown.
Confirm Pets. If travelling with cats, confirm pet-carrier rules with airport check-in staff as well as the call centre; the teams initially gave conflicting information.
Test Payment. Before relying on the website, test that payment works and keep evidence of failed attempts; one group found the payment option missing across devices.
Plan the visit
Practical details
Emirates Atrium Building - Sheikh Zayed Rd
Al Wasl, Dubai
| Mon | 9:00 AM – 6:00 PM |
| Tue | 9:00 AM – 6:00 PM |
| Wed | 9:00 AM – 6:00 PM |
| Thu | 9:00 AM – 6:00 PM |
| Fri | 9:00 AM – 6:00 PM |
| Sat | 9:00 AM – 6:00 PM |
| Sun | Closed |
Popular Mentions
Bidding for an upgrade
One customer paid for bidding for an upgrade but received no upgrade; the fee was later refunded within 14 days.
Baggage damage claim
A passenger filed a baggage damage claim after flight XY 503 from Dubai to Jeddah and was still waiting for compensation.
Common Concerns
Unanswered Calls
Repeated reviews report unanswered Dubai-office calls, voicemail, long holds and disconnected hotline attempts.
Poor Communication
Customers report cancellations discovered through the reservation page, with no email, phone call or official notification.
Baggage Claims
Lost or damaged baggage complaints often received no meaningful resolution; one damaged-bag claim remained unresolved after filing at the airport.
Booking Glitches
A faulty booking website reportedly offered no payment option, while the agent blamed the customer instead of providing a solution.
Rigid Changes
Reviews describe flight changes and cancellations as costly or unavailable, including a cancellation with no refund.
DXB
LOCAL
LOCAL
The Bottom Line
Flynas - Dubai is a corporate office in Al Wasl connected with a low-cost airline, so the practical reasons to use it are booking flights, sorting ticket queries and arranging travel support. Reviews also mention a pet transport service and upgrade bidding, but both show why checking details in advance matters. The strongest positive example is pet travel: after confusion over whether cats were allowed, airport staff confirmed the policy and completed check-in in about 15 minutes; the passenger said the flight itself was smooth.
Some customers also mention good fares, and one older review describes the sales-office employees as excellent and respectful. Those positives are not consistent across the wider support experience. The main concern is communication.
Customers describe unanswered Dubai and Saudi phone lines, six-hour chat waits, unanswered emails and cancellations found only by checking the reservation page. Lost or damaged baggage claims, booking-payment glitches and rigid change or refund rules also recur. If you book, save your confirmation and claim documents, check the reservation page yourself, and allow extra time around connections and gate changes.
For pet travel, confirm the policy directly with airport staff before departure.