Fresh juice
Customers describe the orange juice as freshly squeezed, naturally sweet and chilled, with pulp available.
FreshNow
Al Qusais
FreshNow is a smart vending-machine service for fresh orange juice, including juice squeezed in front of you. In Al Qusais and other UAE locations, it is useful for a quick drink on the go, with WhatsApp support when a machine misbehaves.
Reputation Score
4.7
★★★★★
397 ratings
Source: Google Maps
The Good Stuff
Fast support
WhatsApp and call-centre support often responds quickly, including a reported remote restart that took about two minutes.
Issue recovery
When a machine fails after payment, support has provided replacement cups, credits or refund codes; one customer received a credit within half an hour.
Hygienic process
One review highlights seeing the machine squeeze oranges directly, making the process feel untouched by human hands.
Late assistance
A customer reported receiving prompt help even late at night after an order failed.
Complimentary cups
For some machine failures, support has compensated customers with a free or complimentary juice.
Tips for a Better Visit
Scan QR. If payment goes through without juice, scan the machine’s WhatsApp QR code immediately; support may restart it or add credit.
Keep evidence. Photograph the empty cup, machine ID and completed payment so support has the details needed to process a credit.
Stay nearby. Remain at the same machine when possible: one customer received a remotely pushed credit and collected the juice within half an hour.
Check the cup. Before paying, check that the cup is seated properly, since one review says poor placement is a recurring problem.
Check locations. Plan your machine stop in advance: a customer said locations were difficult to find on Google Maps.
Ask for credit. If a cup is only partly filled, contact the call centre rather than accepting the short pour; another customer received a replacement.
Plan the visit
Practical details
Suite # 104, 1st Floor, Al - Damascus Street
Al Qusais - Al Qusais Ind. Second, Dubai
| Mon | 9:00 AM – 7:00 PM |
| Tue | 9:00 AM – 7:00 PM |
| Wed | 9:00 AM – 7:00 PM |
| Thu | 9:00 AM – 7:00 PM |
| Fri | 9:00 AM – 7:00 PM |
| Sat | 9:00 AM – 2:00 PM |
| Sun | Closed |
Common Concerns
Machine faults
Reviews repeatedly mention empty cups, partial fills and an “Out of Service” message after payment.
Refund delays
Some customers reported waiting beyond the stated seven-day period for refunds, including a case at Ibn Battuta metro station.
Cup placement
A review says the cup is often placed incorrectly, which can leave the machine unable to dispense properly.
Uneven support
Although many customers received quick help, one Baniyas Metro Station review reported no response through WhatsApp or the service number.
Price increase
One regular customer said the price had increased and asked for the earlier day-and-night pricing to return.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
10 AED
orange juice
“I was in Festival city and paid 10 AED cash in the orange juice machine but the machine was not working”Google review · April 2026
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The Bottom Line
FreshNow is a smart vending-machine service built around fresh orange juice. You can buy a cup on the go and watch the machine squeeze the oranges; reviews describe the drink as chilled, naturally sweet and sometimes served with pulp. The process is also described as hygienic because the fruit is squeezed in front of you without direct human handling.
The strongest reason to try it is the support system when a machine goes wrong. Customers have reported WhatsApp agents restarting machines remotely, adding credit for another cup and issuing juice-refund codes. One partial-fill problem was handled in about two minutes, while another customer received a replacement within half an hour.
Complimentary cups have also been offered after failed orders. There is a real caveat: machine faults are not rare in the reviews. Empty cups, partial pours, incorrect cup placement and “Out of Service” messages after payment all appear, and some refunds took longer than promised.
Before paying, check the cup, then keep a photo of the machine ID, empty cup and payment if anything fails. Scan the QR code on the machine straight away. Prices have also risen according to one regular customer, while a reviewed offer was 20 AED for four juices.