Quick survey
One reviewer had the vehicle survey completed in half an hour, followed by a four-day repair.
Fujairah National Insurance Motor Claims Dept
Al Qusais
Fujairah National Insurance Motor Claims Dept handles vehicle claim inspections, surveys and repair decisions in Al Qusais. Reviews mention both smooth, half-hour surveys and helpful staff, alongside complaints about slow approvals, unclear guidance and difficult follow-up.
Reputation Score
3.3
★★★☆☆
167 ratings
Source: Google Maps
The Good Stuff
Smooth claims
A customer said their claim was handled smoothly and their questions were answered well.
Helpful staff
Some customers describe the claims-office staff as friendly and helpful.
Salvage service
One review specifically reports good service for salvage cars.
Tips for a Better Visit
Confirm route. Before driving to the inspection centre, confirm whether your policy requires inspection or an agency repair visit.
Document damage. Check that every damaged item appears on the accident and showroom reports before submitting the claim.
Get contacts. Ask for a working claims contact and a direct update channel when handing over the vehicle.
Confirm rental. Clarify rental eligibility and timing in writing, especially if the claim could become a total loss.
Plan the visit
Practical details
12 4th St
Al Qusais Ind. Second, Dubai
| Mon | 8:00 AM – 4:00 PM |
| Tue | 8:00 AM – 4:00 PM |
| Wed | 8:00 AM – 4:00 PM |
| Thu | 8:00 AM – 4:00 PM |
| Fri | 8:00 AM – 4:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
agency repair policy
A review mentions an agency repair policy that should have sent the customer to an approved agency rather than the inspection centre.
total loss
Total-loss handling is mentioned in a review that questioned the valuation and the change from repair to write-off.
Common Concerns
Wrong guidance
One customer was sent to the Al Qusais inspection centre despite having an agency repair policy.
Long delays
Reviews describe cars remaining in review for nine days or longer without clear progress.
Poor follow-up
Customers report unanswered calls, missing emails and inconsistent information about claims.
Rental disputes
A customer was told rental charges would be covered, then was told they would not be covered after a total-loss decision.
Approval delays
One accident claim had still not received approval after a week, despite repeated inspections and reports.
DXB
LOCAL
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The Bottom Line
Fujairah National Insurance Motor Claims Dept in Al Qusais is where customers go for vehicle surveys, accident-claim assessment and decisions about repair or total loss. There are some encouraging experiences: one reviewer had a survey completed in half an hour and the car repaired in four days, while another described a claim as smoothly handled with good responses to questions. Salvage-car service also receives a specific positive mention.
The experience is far from consistent. Several customers describe cars sitting in review for nine days, 10 days or longer without updates, and some report unanswered calls or missing emails. One customer was sent to the Al Qusais inspection centre even though the vehicle had an agency repair policy, creating an unnecessary trip.
Another said a damaged light listed in the SAAED and showroom reports was disputed, leading to requests for another report and another inspection. Rental-car coverage and total-loss decisions deserve particular attention. A reviewer was first told rental charges would be covered, then told they would not be after the car was declared a total loss.
Before visiting, confirm whether you need an inspection, agency garage or additional report, and get the expected approval timeline and rental terms in writing. One customer also reported paying 4,600 AED for car insurance and then being asked for another 1,500 AED after an accident.