Parts Help
A parts sales staff member was praised for being friendly, answering questions clearly and helping complete an order.
Gargash - Mercedes-Benz Parts & Accessories Centre, Deira
Deira
Gargash’s Mercedes-Benz Parts & Accessories Centre in Deira handles genuine spare parts, vehicle maintenance and repairs. Reviews suggest the renovated centre has pleasant interiors and that individual service advisors can provide thoughtful follow-up, though communication and turnaround times vary considerably.
Reputation Score
3.8
★★★★☆
303 ratings
Source: Google Maps
The Good Stuff
Strong Follow-up
One service experience included regular updates, careful answers and attentive handling from start to finish.
Car Delivery
A customer reported that their car was delivered back to their residence after service.
Renovated Centre
The renovated centre has been described as a luxurious service-centre setting with assistance from staff at different levels.
Helpful Resolution
One scheduling misunderstanding was resolved quickly by reception, the technical advisor and the workshop manager.
Tips for a Better Visit
Confirm Updates. Before leaving your car, agree how and when you will receive status updates; several reviews report unanswered calls.
Check Quotes. Ask for the itemised price in writing and compare it with the expected service cost before approving work.
Verify Timing. Ask when work will actually start, not just when the car is received; one review says work began the second day.
Ask Transport. If you need transport after drop-off, confirm it in advance because one customer reported no drop-off service or arranged taxi.
Parts Channels. For spare parts, confirm both phone and WhatsApp replies before relying on those channels.
Plan the visit
Practical details
20th St
Al Khabaisi - Deira, Dubai
| Mon | 8:00 AM – 6:30 PM |
| Tue | 8:00 AM – 6:30 PM |
| Wed | 8:00 AM – 6:30 PM |
| Thu | 8:00 AM – 6:30 PM |
| Fri | 8:00 AM – 6:30 PM |
| Sat | 8:00 AM – 6:30 PM |
| Sun | Closed |
Popular Mentions
Mercedes-Benz GenuineParts
Reviews mention Mercedes-Benz GenuineParts as the centre’s branded parts option for maintaining Mercedes vehicles.
Spare Parts
Customers visit the centre to order spare parts, with one review praising help with questions and order processing.
Service and Maintenance
The workshop is used for routine service and vehicle maintenance, including oil and filter work.
Oil and Filter
Oil and filter changes are specifically mentioned as routine workshop work, though one customer complained about the time taken.
Warranty Part Replacement
A customer contacted the centre about replacing a warranty part that had reportedly been confirmed as available.
Common Concerns
Unanswered Calls
Several customers struggled to reach the centre by phone, including one who waited on hold for about 30 minutes across five days.
Slow Updates
Reviews repeatedly describe missing car-status updates, including a three-day wait for confirmation that service was finished.
Repair Delays
Some cars were reportedly held without work beginning promptly, including a vehicle left untouched for 48 hours.
Cost Concerns
Customers have questioned quotes and reported expensive repairs that did not resolve vibration or transmission problems.
Weak Warranty
One customer said a warranty-part replacement remained unresolved for more than 10 days despite being told the part was available.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
2400 AED + tax
normal service
“They told 2400 AED + tax for a normal service and I knew it was 1900 + tax”Google review · May 2019
DXB
LOCAL
LOCAL
The Bottom Line
Gargash’s Mercedes-Benz Parts & Accessories Centre in Deira is a place to buy spare parts and arrange Mercedes maintenance or repairs. Reviews also mention Mercedes-Benz GenuineParts, while service customers have used the workshop for jobs ranging from oil and filter changes to larger repairs. The renovated setting is one of the more consistent positives.
The experience depends heavily on the individual visit. Some customers describe careful follow-up, quick resolution of a booking mix-up and even delivery of the serviced car to their residence. Others report cars sitting untouched for 48 hours, work starting the second day and repeated warning or vibration problems remaining unresolved.
Communication is the clearest risk: phone calls, WhatsApp messages and promised callbacks are often described as unanswered, leaving customers unsure about car status. Get a written, itemised quote before approving work. One customer said a normal service was initially quoted at 2,400 AED plus tax before being corrected to 1,900 AED plus tax; another paid 24,000 AED for a vibration repair that remained unresolved.
If you need transport after drop-off, ask first, as a review says neither a drop-off service nor a taxi was arranged. The centre can deliver a good experience, but it pays to document timing, costs and follow-up arrangements.