Quick processing
When documents are correct, some visitors say their work was completed within minutes.
General Directorate Of Residency & Foreigners Affairs
Al Twar
General Directorate Of Residency & Foreigners Affairs in Al Twar handles immigration matters such as visa processing and document updates. Reviews describe a well-organised centre where straightforward applications can be completed quickly, though queues and uneven customer service make preparation worthwhile.
Reputation Score
4.4
★★★★☆
919 ratings
Source: Google Maps
The Good Stuff
Helpful staff
Several reviews describe staff as supportive, knowledgeable, friendly and willing to help.
QR assistance
A QR code can provide immediate access to a video call with the person in charge to finalise a transaction.
Accessible site
Reviews mention ample parking, wheelchair access, and nearby metro and bus stations.
Free parking
One review reports 20 minutes of free parking, useful for a short visit.
Spacious facilities
The centre has been described as spacious, organised and well maintained.
Tips for a Better Visit
Bring documents. Know the required procedure and bring a complete document set; reviews say correct papers make processing much faster.
Arrive early. Go early if possible, as visitors describe the centre as busy and advise arriving early with your documents.
Try online. Check whether your application can be completed through the app or by calling 805111 before travelling.
Use QR help. For a transaction needing clarification, scan the QR code for immediate access to a video call with the person in charge.
Verify completion. Before leaving, confirm that the requested update was actually made; one visitor had to return after a counter error.
Plan calls. Do not rely solely on phone support for passport information; one review says the department did not answer.
Plan the visit
Practical details
797M+4WM - 22nd St
Al Twar, Dubai
| Mon | 7:30 AM – 6:00 PM |
| Tue | 7:30 AM – 6:00 PM |
| Wed | 7:30 AM – 6:00 PM |
| Thu | 7:30 AM – 6:00 PM |
| Fri | 7:30 AM – 12:00 PM, 2:30 PM – 6:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
visa
Visitors come here for visa-related processing, with one review describing the service as the best experience.
DEQ Exams
DEQ Exams are held at the centre on the first floor.
Common Concerns
Long queues
Queues can be substantial; one visitor waited behind more than 60 people for a data update.
Phone delays
A caller reported waiting 30 minutes on the answering machine without receiving an answer.
Uneven service
Some visitors report rude officers who would not listen or explain their cases.
Online pending
An online application was still pending for one reviewer, despite a previously positive experience.
System issue
A system glitch incorrectly showed one visitor as outside the country and affected a work visa.
DXB
LOCAL
LOCAL
The Bottom Line
General Directorate Of Residency & Foreigners Affairs is an immigration and naturalisation service in Al Twar, used for tasks including visa processing, data updates and other residency paperwork. It is worth considering when your documents are complete: one review says an application with no discrepancy was finished within minutes, while another visitor got papers done in under an hour. The centre has practical access advantages.
Reviews mention ample parking, wheelchair access and nearby metro and bus stations; one visitor reported 20 minutes of free parking. DEQ Exams are held on the first floor, and a QR code can connect visitors by video call with the person in charge to finalise a transaction. Some applications may also be completed through the app or by calling 805111.
Preparation matters here. Visitors describe the site as busy, with reports of long queues and one data-update visitor waiting behind more than 60 people. Arriving early with the full document set is sensible.
Phone support has also drawn complaints, including a reported 30-minute wait without an answer for one enquiry. Service is not perfectly consistent. Many reviews praise helpful, professional staff, but others describe rude interactions, unexplained system problems and online applications remaining pending.
Check that updates were actually completed before leaving, especially for time-sensitive immigration or work-visa matters.