Helpful Visits
Some visitors report professional, welcoming staff who handled issues in person.
General Pension & Social Security Authority - Dubai -Al Twar الهيئة العامة للمعاشات والتأمينات الاجتماعية - دبي - الطوار
Al Twar
The General Pension & Social Security Authority’s Al Twar office handles pension-related administration, including termination-of-service follow-ups, pension payments and salary certificates. It may be worth considering for in-person case escalation, but reviews repeatedly describe difficult communication and delays across the call centre, email and website.
Reputation Score
1.8
★★☆☆☆
137 ratings
Source: Google Maps
The Good Stuff
Quick Resolution
One visitor said an officer resolved an issue quickly and made the visit smooth.
Kind Support
A customer praised a customer-service employee for continuing to work on an unresolved case.
Tips for a Better Visit
Allow Time. Build in extra time: one visitor waited over six hours, while others reported delays of months.
Try In Person. If calls and online channels fail, consider visiting the Al Twar office; one customer said staff solved an issue quickly there.
Check Online. Check the website before relying on it, as a review says it was always down.
Verify Certificates. Check the document details before leaving or submitting it, since one customer received a different salary certificate.
Keep Following. For cancellation or termination cases, follow up persistently: one review says daily checking was needed.
Expect Delays. Do not rely on the stated turnaround without confirming progress; one case promised four working days but took over three weeks.
Plan the visit
Practical details
Al Nahda St
Al Twar 2, Dubai
| Mon | 7:30 AM – 3:30 PM |
| Tue | 7:30 AM – 3:30 PM |
| Wed | 7:30 AM – 3:30 PM |
| Thu | 7:30 AM – 3:30 PM |
| Fri | 7:30 AM – 12:30 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Salary certificate
Customers mention requesting salary certificates, although one review says the wrong certificate was issued.
Termination of service
Termination-of-service processing is a recurring reason customers contact the authority, with some reporting lengthy delays.
Pension payment
Reviews mention delayed pension payments, including one customer waiting five months.
Nafs system
The Nafs system is mentioned as relying on pension-authority website updates to determine employee payment eligibility.
Common Concerns
Unanswered Calls
Many reviews describe long waits or no answer on the customer-service line, including 80010.
Website Problems
Customers report the website being down, confusing or failing to reflect submitted payments and receipts.
Long Delays
Termination, cancellation and pension cases were reported as remaining unresolved for two to six months.
Weak Follow-Up
Email, online complaints and call-centre follow-ups were often described as producing no response or solution.
Incorrect Documents
One review says a request for a salary certificate resulted in receiving a different certificate.
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The Bottom Line
The General Pension & Social Security Authority in Al Twar is where customers come for pension administration rather than a conventional retail service. Reviews mention termination-of-service processing, pension payments and salary certificates, with some visitors using the office to follow up on cases that affect new employment, government assistance or monthly income. The strongest positive comments are about occasional in-person help.
One visitor said an issue was resolved incredibly quickly, while another described the office staff as professional and welcoming. Those experiences are not consistent with the wider review picture, however. The overall pattern is difficult communication: customers report unanswered calls to 80010, no email replies and online complaints that remain open without a solution.
Plan for delays, especially if you need cancellation or termination approval before joining a new employer. Reviews describe waits of more than two months, a pension payment delayed for five months and a case that remained unresolved after repeated complaints. The website is also described as down, confusing or not updated after company payments and monthly receipts were submitted.
If you visit, bring your case details, check any certificate or status update carefully and allow substantial time for follow-up. The office is identified in the reviews as being in Al Twar.