Clear buying
Reviews describe transparent pricing, timelines and paperwork, with several buyers saying the process felt low-pressure and straightforward.
Genesis Showroom - Sheikh Zayed Road معرض جينيسيس - شارع الشيخ زايد
Al Quoz
Genesis Showroom in Al Quoz is a place to compare and test-drive Genesis models, with reviews especially highlighting the GV70 and GV80. Buyers often describe the showroom experience as clear and low-pressure, particularly when staff take time to explain features and paperwork.
Reputation Score
4.2
★★★★☆
267 ratings
Source: Google Maps
The Good Stuff
Detailed handover
One buyer received a 30-minute handover walkthrough covering the car’s details, followed by patient help with questions after delivery.
Warranty cover
A review cites a five-year unlimited warranty alongside five years or 100,000 km of unlimited service.
Service pickup
Service customers can use a vehicle pick-up and drop-off option for up to three years, according to one review.
Finance support
A buyer appreciated being connected with suggested bank representatives to help with EMI arrangements.
Quick delivery
Reported delivery times ranged from four days to one week in individual buying experiences, including a car ready in four days.
Tips for a Better Visit
Request walkthrough. Ask for a detailed hands-on demonstration of the exact variant you plan to buy; one owner found the test-drive car differed from the purchased version.
Check stock. Confirm the exact model, trim, colour and options before travelling, since reviews say preferred configurations are not always available.
Confirm display. If you want to see a GV80 or another specific model in person, call ahead because a GV80 was absent from one visit’s display.
Keep records. Review service paperwork before leaving and ask for details of any recall work; one owner received an inaccurate report with missing visits.
Ask loaner policy. Before booking service, ask what happens if the car is immobilised and whether a replacement vehicle is available outside branch hours.
Plan the visit
Practical details
731 Sheikh Zayed Rd
Al Qouz Ind.third - Al Quoz, Dubai
| Mon | 9:00 AM – 8:30 PM |
| Tue | 9:00 AM – 8:30 PM |
| Wed | 9:00 AM – 8:30 PM |
| Thu | 9:00 AM – 8:30 PM |
| Fri | 9:00 AM – 12:00 PM, 1:30 PM – 8:30 PM |
| Sat | 9:00 AM – 8:30 PM |
| Sun | 9:00 AM – 8:30 PM |
Popular Mentions
Genesis GV70
The GV70 is the most frequently discussed model, with reviews covering test drives, purchases, driving impressions and ownership issues.
Genesis GV80
Customers mention the GV80 for its luxury, technology and test-drive experience, although one visit found none on display.
G80-Royal
One buyer described taking delivery of a G80-Royal after a smooth showroom and paperwork experience.
Common Concerns
After-sales gaps
Some owners report unresolved faults, including a blurry mirror, an interior rattle and trim that scratched during normal use.
Major repairs
One GV70 owner said the car needed four service visits in two months, including a gearbox replacement, and spent over 25 days in service.
Limited display
The showroom felt smaller to one visitor, and a GV80 was not on display during another visit because it was unavailable in stock.
Slow call centre
One buyer said the initial call-centre response was slow and required follow-ups before the purchase process moved forward.
No loaner
A service review says replacement cars were not offered during a breakdown, with availability limited to open branches.
DXB
LOCAL
LOCAL
The Bottom Line
Genesis Showroom in Al Quoz is mainly a buying and test-drive stop for the brand’s SUVs and sedans. Reviews repeatedly mention the GV70 and GV80, with buyers valuing clear explanations of features, technology, finance and paperwork rather than a hard-sell approach. Some deliveries were reported within four days or a week.
The handover experience can be unusually thorough: one owner received a 30-minute walkthrough of the car’s details and later got help with questions by phone. Another review highlights a five-year unlimited warranty, five years or 100,000 km of unlimited service, and vehicle pick-up and drop-off for servicing for up to three years. Those benefits are worth confirming for the exact car and contract.
After-sales feedback is much less even than the sales feedback. Some owners describe responsive service and a camera module replaced within a month, but others report unresolved mirror, steering, vibration or trim problems. One GV70 reportedly needed a gearbox replacement and spent more than 25 days in service.
Replacement-car arrangements also appear limited, so ask about loaners and escalation contacts before committing. Call ahead if you want to inspect a particular GV80, trim or option, and request a hands-on demonstration of the exact variant you will receive rather than relying only on the test-drive car.