Fast wheels
Suitcase wheel repairs can be remarkably quick: one customer had a wheel fixed within 10 minutes.
Ghazal Suitcase Luxury bags ,Watch & shoes repair service
Al Karama
Ghazal Suitcase in Al Karama repairs luggage, luxury bags, watches and shoes. Reviews especially point to quick suitcase wheel and zipper repairs, with collection and delivery available for some jobs.
Reputation Score
4.4
★★★★☆
539 ratings
Source: Google Maps
The Good Stuff
Pickup service
Collection and return saved customers a trip, with one three-luggage repair completed in two days.
Zipper work
The shop repaired zips on a guitar case and an expensive backpack that other repairers had rejected.
Handle repairs
Suitcase handles have been replaced quickly, including a leather replacement described as sturdier than the original.
Shoe restoration
Customers have had leather shoes painted, polished and fitted with new heels, with one paint-and-polish job taking an hour.
Clear communication
WhatsApp is useful for prompt replies, repair diagnosis, options and pricing before you visit.
Nearby parking
A large RTA parking lot is reported nearby, making drop-off easier during a daytime visit.
Repair warranty
Warranty cover is mentioned by customers, including a two-year warranty selected for replacement wheels.
Tips for a Better Visit
Message first. Use WhatsApp before travelling to confirm the diagnosis, available part and price.
Ask warranty. If replacing wheels or other parts, ask what warranty applies; one customer selected two-year wheel cover.
Use pickup. For several bags or a difficult journey, ask about collection and delivery instead of carrying the luggage yourself.
Plan parking. The nearby RTA lot can help, but Sunday evening around 9pm was reported as extremely busy with no parking.
Confirm deadline. Agree the completion date before leaving the cases, since one customer reported repeated delays and an unfinished repair.
Try difficult repairs. Bring bags other shops rejected for a second opinion; two previously refused zipper repairs were completed here.
Plan the visit
Practical details
16th St
Al Karama, Dubai
| Mon | 12:00 AM – 12:00 PM |
| Tue | 12:00 AM – 12:00 PM |
| Wed | 12:00 AM – 12:00 PM |
| Thu | 12:00 AM – 12:00 PM |
| Fri | 12:00 AM – 12:00 PM |
| Sat | 12:00 AM – 12:00 PM |
| Sun | 12:00 AM – 12:00 PM |
Popular Mentions
Zips on two bags
The shop repaired zippers on a guitar case and an expensive backpack after other repairers said they could not be fixed.
LV bag zipper issue
One customer brought an LV bag zipper problem and said it was resolved in minutes instead of being sent abroad for a longer, more expensive repair.
Watch and shoes servicing
The business also handles watch and shoe-related repairs alongside luggage work.
Common Concerns
Inconsistent timing
One customer reported returning cases twice after delays and ultimately taking them back unfinished.
DXB
LOCAL
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The Bottom Line
Ghazal Suitcase is a repair shop in Al Karama for luggage, luxury bags, watches and shoes. The strongest review pattern is practical luggage work: customers mention replacement wheels, repaired zippers and restored suitcase handles, often with quick turnaround. It is a useful stop when a damaged case is still worth saving rather than replacing.
Speed is a recurring strength, but it varies by job. A wheel was fixed in 10 minutes, handles were replaced in 15 minutes, and three suitcases were returned in under 24 hours in one case. Other customers used collection and delivery, including a three-luggage repair completed within two days.
WhatsApp communication is frequently praised for quick replies, diagnosis and pricing, so messaging first makes sense. Parking is a helpful local detail: a large RTA parking lot is reported nearby, although Sunday at 9pm was described as packed, with heavy traffic and no available parking. Ask about warranty when replacing parts; one customer selected two-year cover for new wheels.
There is also a caution to confirm the deadline clearly, as one reviewer reported two delays and ultimately received unfinished repairs. The business-supplied hours state that it is open 24 hours.