Policy guidance
Customers say staff explained different plans clearly and helped match cover to their needs.
GIG Gulf
Umm Suqeim
GIG Gulf is an insurance company in Umm Suqeim covering personal and business needs, with reviews most often describing car and health insurance. Customers can arrange or renew motor policies, submit medical claims through the app, and discuss options by phone, email or in person.
Reputation Score
3.4
★★★☆☆
157 ratings
Source: Google Maps
The Good Stuff
App claims
One group-policy customer found registering for the app and submitting a medical claim smooth and easy.
Fast renewals
A branch visit for renewing a motor policy was described as fast and smooth.
Home cover
A customer said home-insurance arrangements were handled with prompt email replies and a follow-up call.
Tips for a Better Visit
Confirm timelines. Before submitting a claim, ask for the approval timeline in writing; one customer was first told three working days, then seven and ten.
Check exclusions. Read health-policy declarations carefully and disclose minor symptoms, since period cramps were cited in a rejected consultation.
Compare quotes. Compare the motor quote with equivalent cover elsewhere: a 2022 RAM truck was quoted at AED 8,000 against AED 3,500 elsewhere.
Keep documents. Ask whether originals are required before visiting; one customer had to go to the office to submit original documents for a claim.
Verify branches. Confirm the correct branch before travelling, as one caller was sent from another office to the main branch.
Cancel early. If you do not want automatic renewal, request cancellation well before the renewal date and retain proof of every email and call.
Plan the visit
Practical details
Sheikh Zayed Rd
Umm Al Sheif, Dubai
Common Concerns
Claim delays
Car claims were reported taking 17 days, three weeks, or longer despite shorter promised timelines.
Health rejections
Reviews describe tests, consultations and surgery being rejected or labelled pre-existing conditions, sometimes without clear justification.
Poor follow-up
Several customers said repeated calls and emails did not produce updates or callbacks.
Higher pricing
One long-standing customer received an AED 8,000 quote for a 2022 RAM truck versus AED 3,500 elsewhere for the same benefits.
Inconsistent information
Phone guidance has sometimes differed from branch instructions, leading customers to visit another office.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
8000aed
price quote for my 2022 RAM truck
“they sent me a quote of 8000aed , Orient insurance on the other hand quote for 3500aed with the same benefits !!!!!!”Google review · October 2023
DXB
LOCAL
LOCAL
The Bottom Line
GIG Gulf is a Dubai insurer in Umm Suqeim where customers arrange cover for cars, health, homes, travel and businesses. The most concrete positive feedback centres on motor-policy renewals, plan explanations and completing some transactions remotely. One customer also found submitting a medical claim through the company app smooth and easy.
The experience is uneven. Some visitors describe fast, professional help with renewals or home insurance, while others report lengthy claim approvals, rejected medical tests and difficulty getting a callback. A car claim was said to take 17 days after an initial promise of three working days, and another customer waited more than three weeks after an accident.
Health-policy reviews mention consultations, surgery and routine tests being rejected or treated as pre-existing conditions. Pricing deserves a careful comparison before committing. A 2022 RAM truck was quoted at AED 8,000 for cover another insurer priced at AED 3,500, while one health policy was reported at AED 20,000 per year.
A separate maternity quote reportedly rose from around AED 17,000 to AED 120,000 after assessment. Ask for exclusions, required original documents, approval timelines and renewal-cancellation terms in writing. Also verify the correct branch before travelling, since phone guidance has sometimes conflicted with office instructions.