Room space
Several guests found the rooms notably spacious, including the Viceroy Suite, described as very spacious and comfortable.
Grand Excelsior Hotel Bur Dubai
Al Mankhool
Grand Excelsior Hotel in Al Mankhool is a hotel with polished rooms and suites, five restaurants and bars, a rooftop pool and gym. Reviews make its spacious rooms, housekeeping and convenient access to the metro and city the main reasons to consider it, though room upkeep and service can vary.
Reputation Score
3.9
★★★★☆
8,016 ratings
Source: Google Maps
The Good Stuff
Convenient location
The hotel is close to the metro, shops and major sights, with one review describing the metro as about a 15-minute walk away.
Housekeeping
Multiple reviews credit housekeeping with keeping rooms clean, fresh and well organised during both short and extended stays.
Smooth arrivals
Late arrivals and luggage handling were reported as straightforward, with one guest praising a smooth check-in and on-time luggage service.
Breakfast spread
Breakfast receives mixed feedback, but some guests specifically enjoyed the broad Continental and Indian selection.
Basement parking
Guests arriving by car have access to ample basement parking, described as especially convenient for a short stay.
Tips for a Better Visit
Check room. Inspect the bathroom, towels and kettle at arrival and report problems immediately; reviews describe stained towels and dirty kettles.
Plan meals. If you want Indian food, compare the hotel’s meals with restaurants in Al Karama; one guest strongly preferred the nearby options.
Bring IDs. Bring original physical ID cards for every guest if possible, as one check-in became difficult when a traveller had only a soft copy.
Use parking. Driving guests should ask about the basement parking, which one short-stay visitor found ample and extremely convenient.
Allow walking. The metro is usable but not right outside: allow roughly a 15-minute walk when planning daily trips.
Ask about noise. Families and light sleepers should ask about room location, since a review reports club music carrying upstairs late into the morning.
Plan the visit
Practical details
Burdubai - Kuwait St
Al Mankhool, Dubai
Popular Mentions
Breakfast buffet
One guest found the breakfast buffet tasty and enjoyable, making it a highlight of the stay.
Half board option
A guest considered the half-board package worthwhile alongside spacious, clean rooms and good food.
Pool
The pool is described by guests as relaxing and suitable for swimming, although another review criticised its upkeep.
Common Concerns
Slow service
Room service and reception response times are inconsistent; some guests waited unusually long or received no follow-up.
Aged rooms
Reviews mention worn furniture, old bathrooms, damaged fittings and maintenance issues affecting TVs, kettles and card entry.
Cleanliness gaps
Some stays included sticky floors, worn towels, cigarette smells, cockroaches or bathrooms needing more attention.
Smoke smells
Two guests reported strong cigarette odours even after booking non-smoking rooms, affecting both rooms and furnishings.
Noise concerns
One family reported music from ground-floor clubs echoing upstairs late into the morning, which may matter to light sleepers.
DXB
LOCAL
LOCAL
The Bottom Line
Grand Excelsior Hotel in Al Mankhool is built around spacious rooms, a central-feeling location and a full-service hotel setup with restaurants, bars, a rooftop pool and gym. Guests use it as a base for the metro, markets and sights including Dubai Frame and the old souks. The Viceroy Suite is one standout, described as especially spacious and comfortable.
Breakfast is a genuine mixed bag. Some guests enjoyed the breakfast buffet, broad Continental and Indian spread, or a half-board package; others found the food average or below expectations. Indian travellers may want to compare the hotel’s dining with Al Karama’s restaurants before committing to every meal.
The strongest recurring positives are courteous reception staff, smooth late-night check-in, on-time luggage delivery and attentive housekeeping. Basement parking is another useful detail for drivers. Rooms can feel large and comfortable, but several reviews flag dated furniture, worn linens, dirty kettles, bathroom maintenance and unreliable room equipment.
Service standards are inconsistent. Some guests report delayed room service, unanswered calls, cigarette smells and even cockroaches, while another family found club music reached rooms late at night. Check the room carefully on arrival, bring original IDs and ask for a quieter room if that matters to you.