Convenient location
The hotel is in a busy area beside a 24-hour supermarket, with restaurants and public transport nearby.
Grand Excelsior Hotel Deira (formerly Sheraton Deira)
Al Muteena
Grand Excelsior Hotel Deira is a relaxed hotel in Al Muteena with rooms and suites, a rooftop swimming pool, a nightclub and dining. Reviews make the terrace restaurant and event facilities worth noting, while the accommodation experience varies sharply, especially around cleanliness, maintenance and late-night noise.
Reputation Score
3.7
★★★★☆
4,077 ratings
Source: Google Maps
The Good Stuff
Terrace dining
One guest described the terrace restaurant as the highlight of the stay, with strong food and service.
Event venue
The wedding venue and event facilities received positive feedback, even from a guest unhappy with the room.
Early check-in
An early check-in was arranged for one guest, making the hotel useful during an unexpected overnight stop.
Swimming pool
The swimming pool was specifically described as enjoyable by a guest who also praised the food.
Spacious rooms
At least one guest found the room spacious, despite reporting separate cleanliness and service issues.
Tips for a Better Visit
Check noise. If you need sleep, ask specifically about nightclub noise before booking; one guest could not sleep until 4am.
Confirm parking. Confirm parking terms directly before arrival and keep the booking wording handy, as guests reported a AED 50 nightly charge despite free-parking listings.
Inspect rooms. Check the bathroom, carpet, kettle, drawers and refrigerator immediately, then request a transfer before settling in if needed.
Test key card. Test the key card early and ask reception to fix recurring access issues; some guests had to reactivate it repeatedly.
Separate bookings. For weddings or events, inspect the guest room separately from the venue; the event facilities received better feedback than the accommodation.
Plan the visit
Practical details
Deira St
Al Muteena - Deira, Dubai
Popular Mentions
night club
The on-site night club is a significant feature for some guests, but its music was reported to continue late into the night.
Breakfast
Breakfast was described as tasty but limited, with bread, peanut butter, jam, fruits and vegetables mentioned.
Common Concerns
Poor cleanliness
Multiple reviews report dirty rooms, insects, stained linen and poorly cleaned bathrooms.
Old maintenance
Guests report worn furniture, damaged fittings, faulty phones and refrigerators, and other room maintenance problems.
Club noise
Nightclub music reportedly continued until around 3am and kept some guests awake despite requests for quiet rooms.
Slow service
Basic requests such as towels, irons and room repairs were sometimes unanswered for hours or required repeated calls.
Parking charges
Guests reported unexpected parking fees, including AED 50 per night or AED 50 per hour for valet parking.
DXB
LOCAL
LOCAL
The Bottom Line
Grand Excelsior Hotel Deira is a rooms-and-suites hotel in Al Muteena with a rooftop swimming pool, nightclub, dining and event halls. The location is convenient: one review mentions a 24-hour supermarket next door, while another highlights nearby restaurants and public transport. It can work for a short transit stay, especially when early check-in is available, but the room experience is inconsistent.
The terrace restaurant and swimming pool are among the clearest positives in the reviews. The wedding venue and event facilities also received praise, so the property may suit someone attending an event more than someone choosing it for a polished leisure stay. Some guests found rooms spacious and staff courteous, while others reported cockroaches, bedbugs, stained linen, dirty bathrooms, old carpets and damaged furniture.
Noise is a serious consideration. Reviews describe nightclub music continuing until around 3am or keeping guests awake until 4am, and room phones often failed when guests tried to complain. Housekeeping and maintenance requests could take hours, with missing towels, toiletries and working appliances mentioned repeatedly.
Key cards also reportedly needed frequent reactivation. Confirm parking charges and included amenities before arrival, inspect the room immediately, and consider another property if cleanliness, quiet or dependable service is non-negotiable.