Easy Booking
One reviewer found the rental booking process smooth and hassle-free.
GreatDubai
Al Quoz
GreatDubai is a car dealer and rental platform in Al Quoz, with reviews covering short-term rentals and car purchases on installment. It may appeal to shoppers comparing online listings or looking for a straightforward booking process, but customer accounts make deposit terms, vehicle condition and follow-up important parts of the decision.
Reputation Score
2.9
★★★☆☆
144 ratings
Source: Google Maps
The Good Stuff
Comfortable Car
A customer described the supplied car as clean and comfortable.
Installment Purchase
One car-on-installment customer said the overall process went smoothly.
Simple Procedure
A rental customer said getting the car was easy and the procedure was straightforward.
Tips for a Better Visit
Confirm Refund. Get the deposit amount, deductions and refund deadline in writing; one customer was promised 21 days but was still waiting after 32.
Check Mileage. Ask for the daily kilometre allowance and overage rate before signing; one review cites 120 km per day and 3.5 AED per extra kilometre.
Inspect Carefully. Check the AC, dashboard warnings, tyres and bodywork at handover, and record any existing damage before driving away.
Keep Receipts. Keep copies of every receipt and the signed agreement, especially where cleaning, administration or extra-kilometre charges may apply.
Confirm Delivery. Reconfirm delivery shortly before collection and keep a written booking confirmation; one customer said the confirmed car never arrived.
Clarify Renewal. If extending a rental, lock in the renewal price and pickup fee in writing before the return deadline.
Plan the visit
Practical details
11 6A Street
Al Qouz Ind.third - Al Quoz, Dubai
| Mon | 9:00 AM – 9:00 PM |
| Tue | 9:00 AM – 9:00 PM |
| Wed | 9:00 AM – 9:00 PM |
| Thu | 9:00 AM – 9:00 PM |
| Fri | 9:00 AM – 9:00 PM |
| Sat | 9:00 AM – 9:00 PM |
| Sun | Closed |
Common Concerns
Deposit Delays
Multiple customers reported waiting well beyond the promised refund period, including one wait of more than 50 days.
Extra Deductions
Reviews describe unexpected deductions for cleaning, administration, transfers and other charges.
Vehicle Faults
Customers reported cars with no AC, punctured tyres, warning lights and poor maintenance.
Poor Follow-up
Several renters said messages and calls went unanswered after booking or after receiving the car.
Rude Service
Some visitors described front-desk interactions as argumentative, arrogant or disrespectful.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
1000 AED
deposit
“I am extremely disappointed with my experience ,I rented a car and paid a 1000 AED deposit, which I was assured would be returned within 21 days”Google review · December 2024
30aed
delivery the car
“I paid extra service for delivery the car of 30aed but for pick up they ask 210aed”Google review · September 2024
210aed
pick up
“I paid extra service for delivery the car of 30aed but for pick up they ask 210aed”Google review · September 2024
DXB
LOCAL
LOCAL
The Bottom Line
GreatDubai is a car dealer and rental platform in Al Quoz. The reviews show people using it for short-term car rentals, online booking and car purchases on installment. A few customers found the booking process easy, and one described the car as clean and comfortable; another said an installment purchase went smoothly.
The rental experience is much less consistent. Customers report cars arriving with no AC, punctured tyres, dashboard warnings, missing spare tyres or poor maintenance. One renter said a replacement car was supplied after the original went for service, but it was also in bad condition.
Delivery is another weak point, with reports of confirmed bookings not arriving and calls or WhatsApp messages going unanswered. Deposits are the biggest financial concern. Reviews mention promised 21-day refunds stretching to 32, 44 or more than 50 days, sometimes after deductions for cleaning, administration, transfers or extra kilometres.
One customer said almost 90% of the deposit disappeared through charges. If you still enquire, get the mileage allowance, overage rate, deposit deadline, delivery fees and every possible deduction in writing. Photograph the car, dashboard and fuel level at handover, and keep the agreement and receipts.
The volume of similar complaints means the paperwork deserves more attention than the headline rental price.