Trip planning
Some customers report smooth planning for overseas holidays, including flights, transfers and accommodation arranged together.
Guidence travel llc
Nad Al Sheba
Guidence travel llc is a Nad Al Sheba travel agency associated in reviews with package holidays, flight and hotel bookings, and UAE staycations. Some customers describe smooth family trips and organised airport transfers, but recent reviews raise serious concerns about fulfilment, refunds and contactability.
Reputation Score
3.9
★★★★☆
211 ratings
Source: Google Maps
The Good Stuff
Airport transfers
A Phuket package reportedly included airport pick-up and drop-off, accommodation, a tour and a meal.
Family trips
Reviews mention customised family holidays and flight choices that could be selected around the travellers’ convenience.
Hotel choice
One customer said the package offered good hotel options and worldwide customisation.
Tips for a Better Visit
Verify first. Ask for written confirmation of every ticket, voucher and benefit before paying; several reviewers say promised inclusions never arrived.
Skip invitations. Treat calls about selected numbers or free gifts cautiously, and confirm the visit’s real purpose before attending.
Confirm flights. Do not rely on verbal assurances for urgent travel: one customer was asked to buy their own tickets after repeated delays.
Check cancellation. Read cancellation and reimbursement terms carefully, including any fees attached to supposedly free stays.
Keep evidence. Save receipts, invoices and every email or chat; one reviewer specifically advised attaching them to official complaints.
Plan the visit
Practical details
Le Solarium Tower
Nad Al Sheba - Nad Al Sheba 4, Dubai
| Mon | 9:00 AM – 5:00 PM |
| Tue | 11:00 AM – 7:00 PM |
| Wed | 11:00 AM – 7:00 PM |
| Thu | 11:00 AM – 7:00 PM |
| Fri | 11:00 AM – 7:00 PM |
| Sat | 12:00 AM – 12:00 PM |
| Sun | Closed |
Popular Mentions
Dhow Cruise
A customer described a family evening cruise as well organised, with food and hospitality included.
Andaman Island stay
One review says flights, transfers and accommodation were arranged for an Andaman Island holiday.
staycation in the UAE
A reviewer described help finding a UAE hotel matching their preferences.
Spa Treatment in Ubud
One Bali trip review mentions an included spa experience in Ubud.
Common Concerns
Unfulfilled services
Several customers say paid tickets, vouchers or package benefits were never issued or delivered.
Poor contact
Recent reviews report that phone, email and WhatsApp channels became unreachable.
Booking delays
Customers describe repeated postponements, including flight requests made weeks or months before travel.
Refund problems
Reviews describe promised reimbursements being delayed for months or paid for less than the committed amount.
Sales pressure
Some reviewers say free-gift invitations led to lengthy membership pitches rather than a straightforward prize collection.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
around AED 16,000
travel package
“I paid around AED 16,000 for a travel package and am now unable to contact them”Google review · June 2026
AED 12,600
services and benefits
“We paid AED 12,600 for the services and benefits they promised, as outlined in the agreement”Google review · January 2026
DXB
LOCAL
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The Bottom Line
Guidence travel llc is a Nad Al Sheba travel agency where reviews describe package holidays, flight bookings, hotel stays and UAE staycations. The more positive accounts mention family-focused customisation, overseas trips with flights and accommodation, airport transfers, and organised experiences such as a Dhow Cruise. A few customers also report smooth resort stays and helpful follow-up during travel.
The picture changes sharply in the newer reviews. Customers describe tickets and vouchers not being issued, hotel or cruise bookings left unconfirmed, and flight requests delayed until close to departure. One family says it had to arrange its own India tickets after the agency failed to confirm them, while another says a hotel booking was only made after legal action was mentioned.
Refunds and reimbursements are repeatedly described as delayed or incomplete. Use particular caution with calls offering free gifts or complimentary stays: several reviewers say these invitations became membership sales presentations. Reviews also allege that the business later became unreachable and may be operating under a different name, though that claim is customer-reported rather than independently verified here.
Get every promise in writing, confirm bookings directly with providers where possible, and keep payment and correspondence records before committing.