Fresh choices
The hot pot menu includes a broad choice of soup bases, fresh vegetables, meats and other ingredients.
Haidilao Dubai Festival City
Dubai Festival City
Haidilao Dubai Festival City is a Chinese hot pot restaurant where diners cook fresh ingredients in chosen broths at the table. First-timers can get patient guidance, while families may appreciate the kid-focused touches, including face painting and small gifts.
Reputation Score
4.9
★★★★★
2,534 ratings
Source: Google Maps
The Good Stuff
Beginner friendly
Staff explain how hot pot works patiently and help first-time diners choose what to order.
Family touches
Children may receive face painting, small toys and gifts, with entertainment that helps parents relax.
Noodle show
The dancing noodle presentation adds a playful performance to the meal.
Quieter setting
One review found Dubai Festival City quieter than Dubai Mall, making conversation easier.
Celebrations
Birthday visits can include a performance and a small gift, adding a personal touch to the occasion.
What to Eat at Haidilao Dubai Festival City How we choose these items We use AI to find praise and criticism of specific foods and drinks in a selection of Google reviews. For Haidilao Dubai Festival City, this list is based on 50 reviews, not every review of the restaurant. We still have more reviews to analyze, so the scores may change. The score is positive reviews minus negative reviews. For example, two positive reviews and one negative review give +1. Each review counts once per item; neutral comments do not change the score. A zero score is not a positive recommendation. “Only neutral feedback” means there are no positive or negative votes. “Mixed feedback” means equal numbers of positive and negative votes. The quotes are examples of what people said, not every comment we counted. We use different reviews where we can. We normally show up to 10 foods and 5 drinks with non-negative scores. Items with the same score stay together. If a tied group would go past the limit, that group and the lower non-negative scores go into Honorable mentions. If an overflowing positive top tie would leave the list empty, we show up to 10 items from that tie and keep the rest in Honorable mentions. Foods and drinks with a negative score are under What to Avoid. Use this as a guide to what reviewers liked, not a guarantee that you will like it too.
These items at Haidilao Dubai Festival City got the most positive mentions in user reviews. Check them out!
Food 7
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Hot pot Net +9
“The hot pot was delicious with fresh ingredients and rich flavors.”
Positive 9Negative 0
Review excerpts
“The hot pot was delicious with fresh ingredients and rich flavors.”February 2026
“Best hotpot in town. We loved the place and the ingredients were fresh.”August 2026
-
Barbecue set Net +1
“Food is delicious, take the barbecue set .. it worth the money ..”
Positive 1Negative 0
Review excerpts
“Food is delicious, take the barbecue set .. it worth the money ..”April 2026
-
Combo set Net +1
“Really like Their hospitality,especially Yupar attended us,explained us for the combo set ,she was very helpful and impressed.and we also got small gift 🎁.”
Positive 1Negative 0
Review excerpts
“Really like Their hospitality,especially Yupar attended us,explained us for the combo set ,she was very helpful and impressed.and we also got small gift 🎁.”March 2026
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Laopai soup base Net +1
“I absolutely love the Laopai soup base! Everyone must try it at least once (or every single time you visit cuz it’s just that good 😋!).”
Positive 1Negative 0
Review excerpts
“I absolutely love the Laopai soup base! Everyone must try it at least once (or every single time you visit cuz it’s just that good 😋!).”April 2026
-
Mushroom soy broths Net +1
“As for the food, every bite was delicious. The Tom Yum and Mushroom Soy broths were rich and flavourful, and paired beautifully with the wide selection of meats, fresh seafood, and crisp vegetables. Every ingredient tasted fresh and thoughtfully prepared.”
Positive 1Negative 0
Review excerpts
“As for the food, every bite was delicious. The Tom Yum and Mushroom Soy broths were rich and flavourful, and paired beautifully with the wide selection of meats, fresh seafood, and crisp vegetables. Every ingredient tasted fresh and thoughtfully prepared.”September 2025
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Scallion noodles Net +1
“The scallion noodles are so good when you pair them with meat that has been dipped in the spicy dipping sauce (you’ll find the recipe at the sauce bar).”
Positive 1Negative 0
Review excerpts
“The scallion noodles are so good when you pair them with meat that has been dipped in the spicy dipping sauce (you’ll find the recipe at the sauce bar).”April 2026
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Tom yum broths Net +1
“As for the food, every bite was delicious. The Tom Yum and Mushroom Soy broths were rich and flavourful, and paired beautifully with the wide selection of meats, fresh seafood, and crisp vegetables. Every ingredient tasted fresh and thoughtfully prepared.”
Positive 1Negative 0
Review excerpts
“As for the food, every bite was delicious. The Tom Yum and Mushroom Soy broths were rich and flavourful, and paired beautifully with the wide selection of meats, fresh seafood, and crisp vegetables. Every ingredient tasted fresh and thoughtfully prepared.”September 2025
What to Avoid (1)
Food 1
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Noodles Net −1
“Food: I don't like the noodles (I am sorry!), it's too thick and tastes so dough-y, also there's no Crab Balls which made me really sad. There's no Hot Pot without Crab Balls in my opinion.”
Positive 0Negative 1
Critical review excerpts
“Food: I don't like the noodles (I am sorry!), it's too thick and tastes so dough-y, also there's no Crab Balls which made me really sad. There's no Hot Pot without Crab Balls in my opinion.”June 2025
Tips for a Better Visit
Ask first. New to hot pot? Ask for a full explanation and ordering recommendations before choosing your broth and ingredients.
Try Laopai. Consider the Laopai soup base; one regular diner particularly recommends it, paired with scallion noodles and spicy dipping sauce.
Build sauces. Use the sauce bar to create your own flavour; a review specifically highlights its DIY format.
Ask for buns. Ask whether the Golden Buns are available, as one review describes them as a secret freebie.
Request balcony. For an evening view, ask about balcony seating; one diner watched the fireworks and light show from there.
Allow time. The interactive format can stretch into a long meal; one visit lasted two hours because the diners lost track of time.
Plan the visit
Practical details
Level 1, Dubai Festival City Mall - near Food Court (North Parking U9
Al Kheeran - Dubai Festival City, Dubai
| Mon | 10:00 AM – 11:00 PM |
| Tue | 10:00 AM – 11:00 PM |
| Wed | 10:00 AM – 11:00 PM |
| Thu | 10:00 AM – 11:00 PM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 12:00 AM |
Common Concerns
Late dish
One meat plate arrived after the rest of the meal had already been eaten.
Gift omissions
A customer had to ask for the goodie bag and found the signature candy missing.
Outdoor heat
The terrace cooking setup was described as hot and difficult, with food limited to boiling.
Concept confusion
A first-time diner expected soup but did not realise the boiling broth was for cooking ingredients.
Thick noodles
One diner found the noodles too thick and doughy, so noodle texture may not suit everyone.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
44 AED
boil water
“Mistakenly 44 AED for boil water”Google review · February 2026
DXB
LOCAL
LOCAL
The Bottom Line
Haidilao Dubai Festival City is a hands-on Chinese hot pot restaurant: choose your broth, add fresh vegetables, meats or seafood, and cook everything at the table. It works well for groups, first-timers and families because staff are repeatedly praised for patiently explaining the format and helping with orders. The food highlights in reviews include the Laopai soup base, scallion noodles, DIY sauces from the sauce bar, and the barbecue set.
The dancing noodle presentation gives the meal an entertaining pause, while complimentary desserts, snacks or small gifts sometimes add to the occasion. Birthday and anniversary visits have included performances, decorations and gifts. Families have particularly concrete reasons to consider it: children may get face painting, toys, snacks and access to colouring or a play area.
The Dubai Festival City branch was also described as quieter than Dubai Mall, and balcony seating can provide views of fireworks and light shows. There are a few things to know before ordering. The boiling broth is the cooking method, not a bowl of ready-to-eat soup, so ask for an explanation if this is your first hot pot.
One guest found the terrace hot and difficult, and another reported a meat plate arriving late. A review also records 44 AED for “boil water,” so clarify what each charge covers.
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