Office Support
A visit to the Deira office helped one customer update paperwork for a delayed container promptly and clearly.
Hapag-Lloyd Dubai - Middle East Headquarters
Port Saeed
Hapag-Lloyd Dubai is a shipping service in Port Saeed handling import and export shipments, with customer-facing processes for Delivery Orders, bills of lading and payment confirmation. Reviews suggest the Deira office can help with documentation, though response times are uneven.
Reputation Score
3.3
★★★☆☆
283 ratings
Source: Google Maps
The Good Stuff
Online Platform
The ODEX platform was described as easy to access, time-saving and more convenient than waiting in a messenger queue.
Complex Cases
One customer praised the UAE team for coordinating with legal, accounts and overseas offices to resolve a difficult BL issue.
Tips for a Better Visit
Confirm First. Email for confirmation before visiting; one review says this is better than relying on the remote support setup.
Start Early. Begin DO and NOC follow-ups well before arrival, as one customer advised starting a month ahead to improve the chance of timely release.
Allow Time. Build in at least two to three days for a DO request rather than assuming same-day release.
Keep Proof. Keep payment receipts and email records ready; customers report chasing for payment confirmation before a DO could be issued.
Check Invoices. Review every invoice against the B/L before paying, since one customer received three invoices for a single B/L.
Plan the visit
Practical details
783P+P69 - Al Garhoud Road - Dubai
Port Saeed - Deira, Dubai
| Mon | 9:00 AM – 4:30 PM |
| Tue | 9:00 AM – 4:30 PM |
| Wed | 9:00 AM – 4:30 PM |
| Thu | 9:00 AM – 4:30 PM |
| Fri | 9:00 AM – 4:30 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Delivery Order
The Delivery Order is the key document customers repeatedly discuss, with reviews covering requests, extensions, payment confirmation and delays.
amend the BL
Bill-of-lading amendments are a recurring customer task, though several reviews say the process took days or lacked clear support.
Export BL
Export BL release is another documentation service mentioned in reviews, with one customer reporting backlogs after the merger.
Common Concerns
DO Delays
Delivery Orders are repeatedly reported as late, including one case where the vessel had arrived but the DO was still unavailable on Dubai Trade.
Slow Replies
Customers report unanswered emails and calls, with some basic queries taking 24 hours or more.
Ownership Gaps
A customer seeking release of an OBL said the Dubai office redirected them to customer service while the remote team did not respond.
Invoice Errors
One review describes three invoices being generated for a single bill of lading, followed by unclear replies to disputes.
Extra Charges
Reviews link documentation delays and disputed container damage to demurrage or additional charges.
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The Bottom Line
Hapag-Lloyd Dubai is a shipping service in Port Saeed used for container imports and exports. The customer-facing work mentioned most often is documentation: requesting a Delivery Order, amending or releasing a bill of lading, and confirming payment through ODEX before cargo clearance. There are some useful bright spots.
A customer visiting the Deira office to update documents for a delayed container found the procedures clear and the paperwork handled promptly. Another described ODEX as easy to access and more convenient than waiting in a queue. A separate, complicated BL case was resolved through coordination between the UAE office, overseas teams, legal, compliance and accounts.
The larger pattern is less reassuring. Reviews repeatedly describe DO delays, unanswered calls and emails, unclear ownership between the Dubai office and remote customer service, and amendments taking several days. Those delays can matter financially when containers incur demurrage.
One review also reports three invoices for a single B/L, while another disputes a charge of around 4k dhs for old container damage. If timing matters, do not leave the DO or payment confirmation until arrival. Keep written proof, check invoices carefully, and secure email confirmation before relying on an office visit.