Screen Repairs
A Samsung A25 screen-panel replacement left one customer very satisfied, with cooperative and welcoming staff.
Harman - Samsung Customer Service Plaza
Al Rigga
Harman - Samsung Customer Service Plaza is a Samsung electronics repair shop in Al Rigga for phone and accessory problems. Reviews mention successful Samsung A25 screen-panel replacement, Galaxy Ring battery replacement and warranty repairs, though experiences vary considerably around pricing, turnaround and warranty decisions.
Reputation Score
3.6
★★★★☆
343 ratings
Source: Google Maps
The Good Stuff
Fast Fixes
Some repairs were completed quickly, including an earpiece-mic fix and a Galaxy Ring replacement within a day.
Warranty Success
A Samsung Flip screen problem was repaired in two days with the screen, battery and scratched frame covered under warranty.
Quick Adapter
A customer received a free replacement charging adapter for a Samsung S9 Plus on the spot.
Camera Repair
A Note 9 camera-module replacement was completed free under warranty in about two and a half hours.
Tips for a Better Visit
Confirm Warranty. Ask exactly what counts as physical damage before approving a repair; minor scratches have been cited in warranty rejections.
Check Timing. Confirm the final intake time by phone before travelling; one customer was turned away after arriving at 6 pm.
Allow Days. For a battery replacement, plan for the phone to remain at the centre for several days rather than expecting same-day service.
Visit In Person. If a phone call is unclear, visit the centre directly; one customer said an in-person conversation was much more helpful.
Inspect Return. Check the phone carefully before leaving, especially after screen or battery work; customers reported scratches and later faults.
Plan the visit
Practical details
Mohammed Abdulla Al Gaaz Building Al Nasser Square - Baniyas Rd
Al Rigga - Deira, Dubai
| Mon | 10:00 AM – 7:00 PM |
| Tue | 10:00 AM – 7:00 PM |
| Wed | 10:00 AM – 7:00 PM |
| Thu | 10:00 AM – 7:00 PM |
| Fri | 10:00 AM – 7:00 PM |
| Sat | 10:00 AM – 7:00 PM |
| Sun | Closed |
Common Concerns
Warranty Disputes
Several customers said warranty claims were rejected over minor scratches, alleged physical damage or liquid damage.
High Charges
Reviews describe expensive repairs, including a minimum AED 250 charge for some minor problems.
Long Waits
Battery replacements have reportedly required customers to leave their phones for two to five days.
Poor Tracking
One customer said the service took longer than expected and had no tracking system.
Inconsistent Care
Customer feedback ranges from helpful, polite staff to reports of uncooperative behaviour and weak explanations.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
275 Aed
Samsung S8+ mobile phone USB port
“I had come there to change Samsung S8+ mobile phone USB port which cost 275 Aed”Google review · April 2021
DXB
LOCAL
LOCAL
The Bottom Line
Harman - Samsung Customer Service Plaza in Al Rigga handles Samsung phone and accessory repairs. Reviews describe screen work on an A25 and Samsung Flip, a Galaxy Ring battery-drain replacement, camera-module work on a Note 9, and charging-adapter replacement for an S9 Plus. A few customers received warranty repairs quickly: the Flip was returned in two days, while the Note 9 camera module took roughly two and a half hours.
The experience is uneven. Some visitors found the staff polite, knowledgeable and quick, but others reported poor explanations, uncooperative behaviour and limited follow-up. Battery replacements are a particular planning issue: customers said they were asked to leave phones for two to three days, or even five days while a battery was ordered and fitted.
Warranty handling is the biggest caution. Multiple reviews say claims were refused because of minor scratches, alleged physical damage or liquid damage, while another customer said a new Flip screen, battery and frame were all covered. Prices can also be substantial, including AED 800 for screen-related work and AED 760 quoted for an S24 Ultra screen.
Confirm coverage, turnaround and the full cost before handing over your device, and inspect it carefully on collection.