Trip planning
Family itineraries can be planned in detail, including nearby accommodation, activities and transport, as shown by the Poland trip covering Kraków and Zakopane.
Hejozati Travel
Nad Al Sheba
Hejozati Travel is a travel agency in Nad Al Sheba arranging flights, hotels and wider holiday itineraries. Reviews describe well-organised trips to Poland, Azerbaijan, Bosnia and the Maldives, with useful support around bookings, paperwork, guides and family-focused planning.
Reputation Score
4.6
★★★★★
613 ratings
Source: Google Maps
The Good Stuff
Fast support
Several customers describe quick replies and timely updates, including help with urgent travel documentation and paperwork.
Family focus
A Bosnia itinerary included a weather backup plan, while the driver and guide adapted the trip around the family’s needs.
Strong logistics
Customers report smooth handling of hotels, transportation, reservations and daily follow-up during trips.
Local guidance
One advisor recommended a hotel and activities based on country knowledge, helping make the itinerary more meaningful.
Language support
A Baku guide was described as friendly and able to speak both Arabic and English.
Flight bookings
One customer said the agency’s organisation made them comfortable relying on it for future flight bookings.
Tips for a Better Visit
Confirm refunds. Before paying, ask for the exact refund conditions in writing; one customer found the booking was not fully refundable.
Request follow-up. If your enquiry is time-sensitive, confirm who will reply and when, since one customer reported contacting the agency more than six times.
Check pricing. Ask for a written quote that matches your request before proceeding; one review mentions a delayed reply and a much higher price.
Discuss details. For family travel, explain accommodation and activity needs upfront; one Poland itinerary placed rooms and apartments near each other as requested.
Ask about backups. If weather could affect activities, ask whether the itinerary includes alternatives; a Bosnia trip had a Plan B for rain.
Plan the visit
Practical details
Wadi Alamardi - Dubai
Wadi Alamardi, Dubai
| Mon | 9:00 AM – 10:00 PM |
| Tue | 9:00 AM – 10:00 PM |
| Wed | 9:00 AM – 10:00 PM |
| Thu | 9:00 AM – 10:00 PM |
| Fri | 9:00 AM – 10:00 PM |
| Sat | 9:00 AM – 10:00 PM |
| Sun | 9:00 AM – 9:00 PM |
Common Concerns
Slow replies
Some customers reported repeated follow-ups without a response, including more than six requests left unanswered.
Refund clarity
One review says a booking was described as refundable but was not fully refundable after payment.
Delayed response
A customer waited two days for a reply to a trip enquiry and said the eventual price was much higher than expected.
Limited advice
One walk-in customer said the desk could not provide information about several requested destinations.
Call handling
A review specifically criticises the agency for not answering customer calls after taking bookings.
DXB
LOCAL
LOCAL
The Bottom Line
Hejozati Travel is a Nad Al Sheba agency used for flight bookings, holiday planning and organised overseas trips. Customer reviews cover family itineraries in Poland, Azerbaijan and Bosnia, as well as Maldives travel. The strongest pattern is coordination: hotels, transport, activities, paperwork and follow-up are often handled as one package rather than left for the traveller to arrange alone.
The Poland example is unusually detailed. A family moved between Kraków and Zakopane, stayed near Krupówki Street and Kraków’s Old Town Square, and had activities including Sky Walk, Dino Park, kayaking on the Dunajec River and Energylandia. Another Bosnia itinerary included a weather backup plan, while a Baku guide could communicate in Arabic and English.
These details suggest the agency can be useful when you want a structured, family-conscious itinerary rather than just a ticket. Service is not completely consistent in the reviews. Some customers report immediate replies and smooth paperwork, but others mention unanswered follow-ups, delayed responses and unclear refund terms.
Get the quote, inclusions and refund conditions in writing before payment, and confirm who is handling your request. Prices are mentioned positively in general, but no specific customer-reported amount is provided.