Quick process
Several customers describe a smooth handover, including one who was in and out in less than 10 minutes.
Hertz - Dubai Festival City
Dubai Festival City
Hertz - Dubai Festival City is a car rental desk inside the InterContinental Hotel in Dubai Festival City. Reviews point to an easy rental process, well-maintained vehicles and practical support when a car needs exchanging or servicing, including an electric Polaris 2 and an XC40 mentioned by customers.
Reputation Score
4.4
★★★★☆
153 ratings
Source: Google Maps
The Good Stuff
Vehicle support
When one rental developed a problem, the branch replaced it with an upgraded car.
Hotel location
The desk is inside the InterContinental, which is especially convenient for hotel guests.
Car condition
A customer reported an electric Polaris 2 in good condition with low mileage.
Clear inspection
The vehicle inventory included small dents, helping avoid surprises when the car was returned.
Detailed guidance
Reviews mention prompt, detailed explanations and attention to the renter’s requirements.
Tips for a Better Visit
Confirm timing. Confirm the car will be ready for your reservation time; one review reported a vehicle arrival delay.
Check dents. Review the car’s small dents with the desk before leaving, as the inventory can help prevent return disputes.
Call earlier. Contact the branch within operating hours rather than relying on the CSR line, which one customer found unavailable all week.
Ask about swaps. If the car develops a problem or shows a service notification, ask whether an exchange or replacement can be arranged.
Plan the visit
Practical details
inside Intercontinental
Al Kheeran - Dubai Festival City, Dubai
| Mon | 8:00 AM – 5:00 PM |
| Tue | 8:00 AM – 5:00 PM |
| Wed | 8:00 AM – 5:00 PM |
| Thu | 8:00 AM – 5:00 PM |
| Fri | 8:00 AM – 5:00 PM |
| Sat | Closed |
| Sun | 8:00 AM – 5:00 PM |
Popular Mentions
XC40
A customer reported that a brand-new XC40 had been arranged for their rental.
Extension payment
One review mentions receiving help with inquiries and an extension payment.
Common Concerns
Vehicle delay
One customer reported a delay in the vehicle arriving and asked for it to be ready at the reservation time.
Call availability
A customer repeatedly reached an outside-operating-hours IVR message when trying to contact the CSR team.
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The Bottom Line
Hertz - Dubai Festival City is a small rental desk inside the InterContinental Hotel in Dubai Festival City. It suits travellers who want a hotel-based pickup and a relatively quick process: one customer said they were in and out in under 10 minutes, while others described the paperwork and handover as smooth. The reviews also give useful examples of the fleet and after-rental support.
Customers mentioned an electric Polaris 2 in good condition with low mileage and a brand-new XC40. When a rental developed a problem, the branch replaced it with an upgrade; another customer said a service notification led to an equivalent-car exchange being arranged. That makes the support side more notable than a basic key handover.
Before leaving, check the vehicle condition carefully. One review describes recording small dents with the desk to avoid surprises at return. It is also worth confirming that the vehicle will be ready at the reservation time, since a customer reported a delay.
For phone assistance, plan calls within operating hours: one reviewer repeatedly reached an outside-hours IVR message. No customer-reported prices were provided, so ask for the current total and billing details when booking.