Vehicle condition
Several customers found the cars clean, new, and in strong condition, including one vehicle described as very well maintained.
Hertz - Dubai Marina
Dubai Marina
Hertz - Dubai Marina is a car leasing service based in Dubai Marina, with short- and longer-term rentals for visitors and residents. Reviews highlight clean, newer vehicles, quick pickups when the desk is running smoothly, rental extensions, and one-way drop-offs such as Dubai Marina to Abu Dhabi airport.
Reputation Score
4.3
★★★★☆
487 ratings
Source: Google Maps
The Good Stuff
Rental extensions
The branch has allowed customers to extend a rental during a Dubai holiday, which is useful when plans change.
Fast pickup
Some customers reported a quick pickup process and efficient handling at the desk.
Competitive rates
One review described the car as well priced, while another praised the staff for finding the best possible rate.
One-way drop-off
A customer booked pickup in Dubai Marina and drop-off at Abu Dhabi airport, making the branch useful for cross-city trips.
Tips for a Better Visit
Bring originals. Bring physical passport, driving licence, international licence, and credit card documents; a customer says digital versions were not accepted.
Photograph condition. Photograph the vehicle and mileage at pickup and return, as one reviewer specifically warned that extra mileage can be disputed later.
Allow extra time. Build in check-in time rather than arriving tightly to your booking, since one review says the process can take super long.
Request written bills. Ask for invoices and email confirmation of every payment, insurance choice, charge, and return before leaving the desk.
Confirm reservation. Before travelling to the branch, confirm that the reservation and payment are visible; one customer arrived to find neither recorded.
Plan the visit
Practical details
City Premiere, Marina Deluxe Hotel Apartment
Marsa Dubai - Dubai Marina, Dubai
| Mon | 8:00 AM – 8:00 PM |
| Tue | 8:00 AM – 8:00 PM |
| Wed | 8:00 AM – 8:00 PM |
| Thu | 8:00 AM – 8:00 PM |
| Fri | 8:00 AM – 8:00 PM |
| Sat | 8:00 AM – 8:00 PM |
| Sun | 8:00 AM – 8:00 PM |
Popular Mentions
extend my rental car
Rental extensions are mentioned as a useful option when a Dubai holiday runs longer than planned.
an electric car
One customer specifically booked an electric car, although the review raised concerns about how the booking was handled.
full insurance
Full insurance appears in a review about a three-month rental, alongside a dispute over whether a tiny windscreen chip was covered.
Common Concerns
Unexplained charges
Customers have reported extra charges, including 120 dirhams and later 15 dirhams, without receiving bills or explanations.
Long waits
Check-in can take much longer than expected; one customer waited an hour beyond the booked pickup time.
Email gaps
Reviews mention missing booking confirmations, unanswered emails, and delayed written confirmation after returns.
Physical documents
One customer was told that a passport, driving licence, international driving licence, and credit card all had to be physical.
Replacement delays
A customer reported waiting six days for a replacement after finding mechanical sounds and then facing an early-termination charge.
DXB
LOCAL
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The Bottom Line
Hertz - Dubai Marina is a car leasing service in Dubai Marina for everyday rentals, longer bookings, and trips that need a different return point. Reviews mention clean or newer vehicles, rental extensions during a Dubai holiday, and a one-way booking from the Dubai Marina office to Abu Dhabi airport. The branch can be impressively efficient when everything is aligned.
Customers describe quick pickups, smooth registration, and staff who handled extensions or contract issues promptly. One review also says the desk found a better possible rate, while another customer was satisfied with an electric car reservation. The office is inside the City Premier Hotel reception, so it is worth allowing a little time to locate the desk.
The paperwork and payment trail deserve more attention. Reviews report long waits, missing booking emails, unanswered messages, and disputes over charges, insurance, fines, mileage, and minor damage. One customer was asked to provide physical passport, driving licence, international licence, and credit card documents.
Photograph the car and mileage at both ends, bring the original documents, and request emailed invoices and return confirmation before you leave. The experience appears notably uneven: helpful service and good cars are recurring positives, but reservation, documentation, and post-rental issues can become costly frustrations.