Office setting
Visitors describe attractive offices in a quiet location away from the city’s busier areas.
Hewlett Packard Enterprise Middle East FZ LLC
Dubai Internet City
Hewlett Packard Enterprise Middle East FZ LLC is HPE’s corporate office in Dubai Internet City, associated with enterprise technology and professional training. Reviews also point to attractive offices, a quiet setting and the HP laptop warranty and support journey—though that experience is uneven.
Reputation Score
3.9
★★★★☆
160 ratings
Source: Google Maps
The Good Stuff
Quiet location
One review found the setting calm and noted that parking was good on that visit.
Training centre
A review identifies the office as a training centre, which may be useful for scheduled professional sessions.
Professional staff
Some visitors describe the staff as friendly and professional.
Tips for a Better Visit
Plan parking. If you are visiting, allow extra time for guest parking; reviews say spaces can be difficult for non-employees.
Use shuttle. From the metro, look for the HP shuttle rather than walking, which one reviewer found impractical.
Confirm warranty. Before submitting an imported product, confirm in writing whether the UAE service centre will handle its warranty.
Get explanations. If a warranty claim is rejected, ask for the reason and any charges in writing; one customer said no specific explanation was given.
Plan the visit
Practical details
3rd floor, Innovation Hub Building 1
Al Sufouh - Dubai Internet City, Dubai
| Mon | 8:30 AM – 6:00 PM |
| Tue | 8:30 AM – 6:00 PM |
| Wed | 8:30 AM – 6:00 PM |
| Thu | 8:30 AM – 6:00 PM |
| Fri | 8:30 AM – 6:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
HP laptop
Customers discuss buying HP laptops and seeking warranty repairs for issues including screen flicker, heating and noise.
HP OMEN X Emperium 65
One customer brought up this premium gaming monitor after its menu joystick stopped working and the warranty route became disputed.
Spectre
A customer reported major factory defects in two high-spec Spectre laptops purchased through Sharaf DG.
Common Concerns
Warranty delays
Customers report long repair cycles, including a laptop held for nearly a month and another warranty claim delayed for almost a year.
Screen faults
A new laptop reportedly spent nearly a month in service while LCD and cable repairs failed to resolve screen flicker.
Poor contact
Several reviews say calls went unanswered and emails received no reply, making support difficult to reach.
Guest parking
Visitor parking is repeatedly described as difficult, with one review calling attendants rude.
Metro distance
The office can be awkward to reach on foot from the metro station, according to one visitor.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
3000 AED
new laptop
“Bought a new laptop worth 3000 AED”Google review · July 2024
around 7000 AED each
laptops
“With 2 laptops costing around 7000 AED each to have a major factory default twice the Spectre is by far not what HP is promoting it to be”Google review · April 2016
DXB
LOCAL
LOCAL
The Bottom Line
Hewlett Packard Enterprise Middle East FZ LLC is a corporate HPE office in Dubai Internet City, rather than a conventional electronics shop. Reviews mention professional offices, a training centre and the broader HP support and warranty process, so the relevant experience is likely a scheduled business visit or service follow-up rather than casual shopping. The setting gets some favourable comments: visitors describe beautiful offices, a quiet atmosphere and, on one occasion, good parking.
The practical side is less straightforward. Guest parking can be difficult for non-employees, and the office has been described as fairly far from the metro, with a shuttle preferable to walking. Laptop-related reviews are much more cautious.
Customers mention HP laptops, the HP OMEN X Emperium 65 monitor and Spectre models, but report screen flicker, heating, noise, missing hardware and repeated repairs. One OMEN warranty case involving a European purchase reportedly spent weeks moving between the service centre and HP support before eligibility was disputed. If you are visiting, plan your route and parking ahead.
If you are pursuing support, keep written records and confirm warranty coverage—especially for imported products—before handing anything over. The office environment may be pleasant, but the reviews point to inconsistent after-sales communication and lengthy resolution times.