TV Installation
Large-TV installation can be quick and efficient, with teams finding practical solutions when access is awkward.
Hisense Customer Care Hub
Al Quoz
Open now
04 399 3712
Hisense Customer Care Hub in Al Quoz handles after-sales support, delivery and installation for Hisense products. Reviews point especially to TV installation, including careful wall mounting and setup guidance, though appliance repairs and follow-up experiences are mixed.
Reputation Score
4.1
★★★★☆
122 ratings
Source: Google Maps
The Good Stuff
Setup Guidance
Some installers explain how the television works and its features before leaving.
Quiet Work
One bedroom installation was completed with minimum noise while a toddler was sleeping nearby.
Remote Pickup
A customer reported good service when visiting to get a TV remote.
TV Picture
The 100U7K was praised for picture quality during movies and PS5 gaming.
Tips for a Better Visit
Check Setup. Before the installers leave, test the appliance and ask them to explain the setup; one TV customer received a walkthrough.
Confirm Timing. For a delivery or installation, confirm the promised day in advance; one customer said the team contacted them exactly as promised.
Inspect Panels. Check a new TV carefully with dark content soon after installation and document visible bright patches or uneven lighting.
Ask Parts First. If an appliance fails, ask whether the required spare part is available before committing to a repair route.
Verify Drainage. For a washing machine, check that the drainage pipe is installed at the required height rather than through the floor.
Plan the visit
Practical details
Al Qouz Ind.first - Al Quoz - Dubai
Al Qouz Ind.first - Al Quoz, Dubai
| Mon | 9:00 AM – 5:30 PM |
| Tue | 9:00 AM – 5:30 PM |
| Wed | 9:00 AM – 5:30 PM |
| Thu | 9:00 AM – 5:30 PM |
| Fri | 9:00 AM – 5:30 PM |
| Sat | 9:30 AM – 5:00 PM |
| Sun | Closed |
Popular Mentions
Hisense TV
Hisense televisions are the most frequently discussed product, with reviews covering installation, picture quality, faults and remote collection.
100" TV
A 100-inch television was delivered and installed efficiently despite the boxed set not fitting in the elevator.
Washing machine
Washing-machine reviews include both installation complaints and a rinse-cycle fault appearing four months after purchase.
Faulty dishwasher
One dishwasher review describes rusting after two years and another reports a faulty unit being taken away without a solution.
Hisense fridge
A refrigerator review reports a freezer failure soon after purchase, while another mentions loud compressor noise after installation.
Hisense dryer
A dryer reportedly stopped working a little over a year after purchase, with the required spare part unavailable.
Common Concerns
Slow Response
Several customers say calls and emails went unanswered when products developed problems.
Parts Shortage
Reviews mention unavailable spare parts for a dishwasher and a dryer, leaving repairs unresolved.
Replacement Refusal
A new TV with visible screen-uniformity problems was not refunded or replaced.
Poor Installation
A washing-machine customer said the technicians struggled with the drainage-pipe installation and suggested returning the machine.
Missed Diagnosis
A refrigerator inspection reportedly acknowledged abnormal noise but still marked the issue as acceptable.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
50 dirham
switch off and on fix
“It’s better to buy another one later on I found only the switch off and on have a problem I fix it outside for 50 dirham only”Google review · January 2024
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The Bottom Line
Hisense Customer Care Hub in Al Quoz is mainly discussed as an after-sales contact for Hisense televisions and home appliances. The clearest strength is TV delivery and installation: reviewers describe quick wall mounting, useful setup explanations and even a quiet bedroom installation while a toddler was sleeping. One large 100-inch TV was installed efficiently despite an elevator that was too small for the box.
The product range mentioned in reviews includes Hisense TVs, washing machines, refrigerators, dishwashers, dryers and air conditioners. Some customers are happy with the TV experience, including the 100U7K’s movie and PS5 picture quality, while another simply visited for a TV remote. Installation quality is not consistent, however; a washing-machine review says the team did not know how to fit the drainage pipe correctly, and an air-conditioner review reports an incorrectly placed outdoor unit.
The bigger caution is what happens after a fault is reported. Reviews describe unanswered calls and emails, delayed technician visits, unavailable spare parts and disputes over repair versus replacement. A new TV with visible screen-uniformity problems was not refunded or replaced, while a refrigerator inspection reportedly dismissed abnormal noise as acceptable.
Test new products promptly, photograph defects and confirm parts availability before relying on a repair.