Renovated Facilities
Apricot Tower’s male, female and accessible toilets were renovated with modern finishes, improved hygiene and accessibility.
HOAM - Highrise Owners Association Management Services Company Dubai
Oud Metha
HOAM is an Owners’ Association Management Services company serving managed residential communities, with an office in Oud Metha. Reviews show that visitors commonly use it for service-charge queries, No Objection Certificates (NOCs), move-out permissions and building-related requests.
Reputation Score
2.3
★★☆☆☆
176 ratings
Source: Google Maps
The Good Stuff
NOC Support
Several reviews describe helpful office assistance with NOCs, documentation and service-charge questions.
Building Security
A resident at ZaZEN ONE praised the management and security team for being courteous, attentive and focused on residents’ safety.
Tips for a Better Visit
Check Documents. Before a move-out request, confirm exactly which documents are accepted; reviews mention conflicting Ejari and title-deed requirements.
Allow Time. Leave extra time for permits and move-out approvals, as one resident waited weeks while the portal rejected the request.
Test Uploads. Check file size and upload rules before submitting paperwork; the portal has been reported to limit files to 2 MB.
Keep Records. Save payment confirmations and follow-ups, since one review describes difficulty matching service-charge payments to accounts.
Visit In Person. For documentation or service-charge issues, an office visit may work better than relying only on the portal or call centre.
Plan the visit
Practical details
Office 303, Office Court Building - Oud Metha Rd
Oud Metha, Dubai
| Mon | 8:00 AM – 5:00 PM |
| Tue | 8:00 AM – 5:00 PM |
| Wed | 8:00 AM – 5:00 PM |
| Thu | 8:00 AM – 5:00 PM |
| Fri | 9:00 AM – 12:30 PM |
| Sat | Closed |
| Sun | Closed |
Common Concerns
Slow Maintenance
Reviews report unresolved leaks, mould, pool cleaning and air-conditioning problems, sometimes lasting months.
Portal Problems
The online system is repeatedly described as confusing or technically restrictive, including a 2 MB upload limit and failed permit applications.
Move-Out Delays
Tenants report repeated move-out rejections and changing document requirements, including requests for title deeds or multiple documents in one upload field.
Poor Communication
Some residents say the Happiness Center closes requests without resolving them, while calls and emails go unanswered or produce inconsistent replies.
Service Charges
Owners describe time-consuming payments, disputed balances and charges they feel are high compared with the maintenance delivered.
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The Bottom Line
HOAM manages owners’ associations and residential buildings, handling practical matters such as service charges, No Objection Certificates (NOCs), move-out permissions, work permits and maintenance requests. Its Oud Metha office can be useful when an online request stalls, and several customers say in-person help resolved documentation or account questions quickly. There are some clear bright spots.
Apricot Tower residents praised the renovation of its male, female and accessible toilets, describing modern finishes, better hygiene and improved accessibility. Another resident said three issues—including permits, parking-ticket evidence and hallway noise—were solved, with a call from the building manager in under five minutes. Reviews also mention courteous security and helpful office staff.
The bigger caution is inconsistency. Multiple residents describe leaks, mould, pool or air-conditioning problems that remained unresolved for months, while others found the “Happiness Center” slow or unhelpful. The portal is a recurring frustration: reported problems include a 2 MB file limit, unavailable upload fields and changing document requirements for moving out.
Service-charge payments and account matching have also caused disputes. If you need HOAM, keep written records, check document requirements before applying and allow extra time for approvals. An office visit may be more effective than relying solely on the portal, but expectations should be tempered by the uneven customer-service and maintenance experiences in the reviews.