Travel support
Several customers describe patient, polite agents who resolved booking problems, including a missing hotel confirmation and a mistaken reservation.
holidayme
Jumeirah Lake Towers
HolidayME is a tour agency in Jumeirah Lake Towers handling hotel bookings, flights and overseas holiday packages. Reviews show particular appeal in discounted hotel deals and thoughtfully arranged trips with airport transfers, though booking accuracy and after-sales support can vary sharply.
Reputation Score
4.1
★★★★☆
671 ratings
Source: Google Maps
The Good Stuff
Discounted deals
Repeat users report saving money on hotel stays and finding strong discounts compared with other booking sites.
Tour packages
Some Georgia and Thailand packages included coordinated guides, private vehicles, sightseeing and airport reception as outlined.
Flexible fixes
In one case, a hotel booking for guests unable to travel was moved to new dates without an extra charge.
Airport transfers
A Europe traveller reported that airport pick-ups and drop-offs were consistently on time across four countries.
Tips for a Better Visit
Check hotels. Verify the hotel’s category, photos, location and booking directly before travelling; one customer found a supposed 3-star hotel closer to 1-star.
Confirm tours. Ask the local operator to reconfirm every tour, pick-up time and inclusion before departure, rather than relying only on the package itinerary.
Get vouchers. Request hotel and flight vouchers early and keep written confirmation; one traveller only received a needed voucher after chasing the agency.
Clarify refunds. Ask for cancellation fees and refund eligibility in writing before paying, particularly for flights or non-refundable hotels.
Check visas. Have passport-specific entry requirements confirmed before departure; a group review says a Pakistani traveller faced visa difficulty on arrival in Mauritius.
Recheck timings. Reconfirm every transfer shortly before travel: customers describe pick-ups arriving two hours early, two hours late and not arriving at all.
Plan the visit
Practical details
One Lake Plaza - 2607 - Cluster T
Al Thanyah Fifth - Jumeirah Lakes Towers, Dubai
| Mon | 9:00 AM – 7:00 PM |
| Tue | 9:00 AM – 7:00 PM |
| Wed | 9:00 AM – 7:00 PM |
| Thu | 9:00 AM – 7:00 PM |
| Fri | 9:00 AM – 7:00 PM |
| Sat | 9:00 AM – 7:00 PM |
| Sun | Closed |
Popular Mentions
City Tour Package
A Baku customer booked a City Tour Package but missed it after the local pick-up arrived two hours late.
Staycations
Repeat customers mention booking several UAE staycations through HolidayME and saving on those bookings.
Common Concerns
Coordination gaps
A Baku family missed a city tour after a 10am pick-up arrived at noon, then arranged its own airport taxi when communication failed.
Slow refunds
Flight refunds and cancellations have sometimes required months of follow-up; one Emirates refund took 14 months.
Hotel accuracy
Reviews report incorrect hotel descriptions, unavailable bookings and rooms that did not match the advertised standard.
After-sales silence
Multiple customers say replies became slow or stopped after payment, especially when requesting changes, vouchers or compensation.
Itinerary errors
Customers have reported wrong tour timings, omitted inclusions and transport arrangements that differed from the itinerary.
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The Bottom Line
HolidayME, a tour agency in Jumeirah Lake Towers, can arrange hotel bookings, flights and overseas packages such as Georgia, Thailand and Europe trips. The strongest reviews describe good-value hotel deals, helpful booking assistance and packages where airport reception, private vehicles, guides and sightseeing matched the itinerary. One Georgia traveller had five days of private transport and a representative for both airport arrival and departure.
The experience is not consistent. Several customers report hotel descriptions that did not match reality, failed reservations despite payment, missing vouchers and tour or transfer problems. A Baku family missed a city tour when a scheduled 10am arrival came at noon; another traveller was moved between hotels for hours after two properties could not find the booking.
These are not small inconveniences when you are travelling with children or catching a flight. Use the discounts only after checking the final price, hotel details and every itinerary inclusion. Confirm local operators, pick-up times, vouchers, visa requirements and refund terms in writing.
Cancellation support is a particular risk in the reviews: one Emirates refund took 14 months and more than 70 emails. If you book, keep all confirmations and allow time to escalate problems before departure.