Broad range
The showroom covers furniture, kitchen items, bedding, storage and décor, making it practical for furnishing a home in one visit.
HomeBox - Oasis Mall, Dubai
Al Quoz
HomeBox at Oasis Mall is a furniture store in Al Quoz selling affordable household essentials and modern home pieces. Reviews point to a spacious showroom with useful options for beds, sofas, bedding and decorative items, plus delivery and assembly services for larger purchases.
Reputation Score
4.7
★★★★★
11,619 ratings
Source: Google Maps
The Good Stuff
Helpful guidance
Several shoppers describe patient product explanations and assistance choosing suitable items without pressure.
Affordable options
Customers mention modern, practical designs at prices they found reasonable compared with other Dubai furniture stores.
Easy browsing
The Oasis Mall branch is described as spacious, well laid out and not usually crowded, with straightforward parking.
Patient service
One shopper received alternatives and continued support after several bed models were unavailable, rather than being left without options.
Tips for a Better Visit
Check delivery. Inspect sizes, parts and condition as soon as the delivery arrives, since customers reported wrong sizes and missing or broken components.
Clarify returns. Ask for the return and exchange terms in writing on the invoice before opening or using furniture.
Allow buffer. Leave extra time around promised delivery windows; reviews mention changed dates, missed deliveries and waits of several days.
Record defects. Photograph damage or missing parts immediately and keep following up, as some complaints describe repeated calls without a resolution.
Plan the visit
Practical details
Oasis Centre, Level 2
Al Qouz First - Al Quoz, Dubai
| Mon | 10:00 AM – 11:00 PM |
| Tue | 10:00 AM – 11:00 PM |
| Wed | 10:00 AM – 11:00 PM |
| Thu | 10:00 AM – 11:00 PM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 12:00 AM |
Popular Mentions
cooler pillow
A shopper learned about the cooler pillow from a staff member and said the purchase was useful.
decorations for Ramadan Majlis
The store helped one customer spend over two hours choosing decorations for a Ramadan Majlis.
memory foam Mattress topper
A customer reported that a memory foam mattress topper did not inflate and remained unusable, despite being returned in its original packing.
sofa bed
A review specifically mentions a sofa bed purchase with a delivery wait of more than seven days.
Common Concerns
Delivery delays
Customers describe missed dates, changed schedules and long waits, including furniture arriving several days late.
Returns disputes
Some customers say return or exchange terms changed after delivery, particularly once packaging was opened or an item had been used.
Warranty follow-up
Warranty complaints describe delayed responses, closed tickets and defects being attributed to customer use.
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The Bottom Line
HomeBox at Oasis Mall is a sizeable furniture and home-essentials shop in Al Quoz, useful when you want to compare practical, modern pieces without visiting several stores. Reviews mention beds, sofas, bedding accessories, kitchen items, storage and décor, with a showroom that is spacious and easy to browse. Delivery and assembly are available for larger purchases.
The in-store experience is often the strong point. Customers describe staff patiently explaining products, suggesting alternatives and helping with complicated purchases, including one bed search where several models were unavailable. The store also gets praise for reasonable prices, genuine sale offers and a convenient Oasis Mall setting with straightforward parking.
The important caution is fulfilment after payment. Multiple reviews report late or rescheduled deliveries, damaged or incomplete furniture, incorrect sizes and items later found to be out of stock. Online orders drew especially sharp criticism, including missing parts and unanswered follow-ups.
Return and warranty experiences also appear inconsistent: some customers describe smooth refunds, while others say packaging or “usage” reasons were used to reject requests. Confirm stock, delivery timing and return conditions in writing, then inspect everything immediately on arrival.