Broad range
Customers use it for everything from basic kitchen utensils to guestroom amenities, with products described as well categorised online.
HORECASTORE
Al Quoz
HORECASTORE is a hotel supply store in Al Quoz where hospitality businesses and individuals can shop for professional kitchen equipment, tableware and guestroom items. Reviews highlight its broad online range and showroom purchases such as commercial ovens, crockery and a hotel luggage trolley.
Reputation Score
4.4
★★★★☆
232 ratings
Source: Google Maps
The Good Stuff
Professional gear
Reviews describe the commercial gas range, prep table and other kitchen equipment as durable and suited to professional use.
Showroom value
Customers mention fair prices, a clean showroom and reasonable pricing on pans, tableware and café equipment.
Setup help
One commercial equipment order arrived on time and the team helped set up some of the ovens and dishwashing units.
Easy returns
At least one customer reported a return for an item that did not fit their setup was handled without delays or frustration.
Store parking
The showroom has a few reserved parking spaces for store guests, useful when collecting bulky supplies.
Tips for a Better Visit
Confirm stock. Ask for written stock confirmation before paying; one order was accepted after availability checks but later reported as out of stock.
Track delivery. Request the waybill and tracking details immediately, as customers report receiving neither updates nor callbacks on delayed orders.
Check hours. Call before visiting on Saturday and verify the closing time, since reported shop hours differed from the door and Google listing.
Browse online. Use the website or app when you already know what you want; the showroom’s front section is relatively small.
Inspect goods. Check condition, model and included instructions on delivery, particularly for equipment; one bread slicer arrived dirty and incorrect.
Allow time. Build in delivery margin for opening projects or urgent kitchen orders rather than relying solely on the website’s stated window.
Plan the visit
Practical details
Showroom 01 - Building No 9 19th Street
Al Qouz Ind.third - Al Quoz, Dubai
| Mon | 9:00 AM – 7:00 PM |
| Tue | 9:00 AM – 7:00 PM |
| Wed | 9:00 AM – 7:00 PM |
| Thu | 9:00 AM – 7:00 PM |
| Fri | 9:00 AM – 7:00 PM |
| Sat | 9:00 AM – 7:00 PM |
| Sun | Closed |
Popular Mentions
VM Classic Hotel Luggage Trolley
A customer praised its gold stainless-steel finish, red carpet and ability to handle heavy luggage in a hotel lobby.
Full-size griddle
One customer bought a full-size griddle during a weekend promotion and considered the price surprisingly low.
Barista cup set
A customer specifically mentioned that the barista cup set was beautiful and that ordering and delivery support was helpful.
Common Concerns
Delivery delays
Several customers reported late or unshipped orders, including one kitchen-pan order delayed by two weeks.
Weak communication
Reviews describe unanswered calls and messages, missing tracking updates and difficulty obtaining a tax invoice.
Refund problems
Some customers say refunds remained unresolved for months, including after receiving an incorrect or unwanted item.
Stock accuracy
A customer said availability was confirmed by phone and online, then the order was accepted despite the item being out of stock.
Hours confusion
A review reports the Al Quoz shop was closed before the posted closing times and did not answer calls on Saturdays.
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The Bottom Line
HORECASTORE is a hotel supply store in Al Quoz serving both hospitality businesses and individual shoppers. It is useful for sourcing professional kitchen equipment, crockery and guestroom items without visiting several suppliers. Customers mention the VM Classic Hotel Luggage Trolley, commercial ovens, dishwashing units, full-size griddles and barista cup sets, while the online catalogue is described as broad and easy to browse.
The showroom is a practical place to compare items in person. Reviews mention a clean space, fair prices and a small front section covering dining sets, tea and coffee sets, storage, cooking and packaging. There are a few reserved parking spaces for guests.
If you already know the product you want, the website or app may be more convenient, though one café shopper found that many needed items were not displayed as samples. Service is inconsistent. Some orders arrived on time and in good condition, with setup help or smooth returns, but other customers reported delays, unanswered messages, unclear tracking, incorrect goods, stock discrepancies and refunds left unresolved for months.
Confirm availability, delivery timing, warranty terms and refund arrangements in writing before paying, and inspect equipment carefully when it arrives. Check opening hours before heading to the Al Quoz shop, especially on Saturdays.