Parts choice
Customers report being offered OEM, aftermarket and reconditioned parts, allowing repair decisions to match the issue and budget.
Horizon Motors - Auto Service and Car Repair Center in DIC, Dubai
Dubai Industrial City
Horizon Motors is a multi-brand auto service and car repair workshop in Dubai Industrial City, handling routine maintenance, repairs and parts replacement for everyday and premium vehicles. Reviews particularly point to clear parts choices, including OEM and reconditioned options, plus practical pick-and-drop support.
Reputation Score
4.5
★★★★★
147 ratings
Source: Google Maps
The Good Stuff
Home assistance
For an Audi that could not be loaded onto a tow truck, the team visited the customer's home and prepared the car for recovery.
Pick-and-drop
One customer reports free collection and return from an office in DIP1, a useful convenience for people working nearby.
Repair approval
The workshop reportedly calls for approval even before adding a small AED 20 parts replacement to the job.
American cars
A reviewer says the technicians successfully handled mechanical work on both a Ford Edge and a Jeep Grand Cherokee.
Clear reports
A Nissan Patrol customer received a genuine inspection report and described the pricing as normal compared with other options.
Tips for a Better Visit
Compare parts. Ask whether OEM, aftermarket or reconditioned parts are available before approving the repair.
Get approval. Confirm that the workshop will contact you before adding parts or extra work to the bill.
Confirm booking. Call again before visiting if timing matters, as one customer says advance appointments did not reserve a place.
Check timing. Ask for the completion date in writing and request updates, since one review reports a missed promised day.
Ask for proof. If original parts matter to you, request the parts documentation before authorising the job.
Ask about pickup. If you work nearby, check whether pick-up and drop-off is available for your location.
Plan the visit
Practical details
Plot No 146, Makani No : 0700446805 Saib Shuaib 4 - near Round about # 6
Saih Shuaib 4 - Dubai Industrial City, Dubai
| Mon | 9:00 AM – 6:00 PM |
| Tue | 9:00 AM – 6:00 PM |
| Wed | 9:00 AM – 6:00 PM |
| Thu | 9:00 AM – 6:00 PM |
| Fri | 9:00 AM – 6:00 PM |
| Sat | 9:00 AM – 6:00 PM |
| Sun | Closed |
Popular Mentions
Wheel alignment
Wheel alignment was included in a customer-reported AED 53 package.
Car wash
Car washing is mentioned both as part of the AED 53 package and alongside servicing.
Oil change
Oil changes are mentioned as a regular service, including one review about a later price increase.
Common Concerns
Brake concern
One customer returned three times for the same brake-pad problem and advised others not to trust the garage.
Appointment queue
A reviewer says a booking made two days ahead was still handled on a first-come, first-served basis.
Communication
One customer reported miss guidance and miss communication, with the car not ready on the promised day.
Price change
A returning customer said the price for the same oil-change service increased on the third visit after a workshop mistake.
Parts dispute
One reviewer disputed whether original parts were used and said proof was not provided.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
53aed
National day offer 53aed pack
“I took national day offer 53aed pack which includes,”Google review · November 2024
DXB
LOCAL
LOCAL
The Bottom Line
Horizon Motors is a multi-brand workshop in Dubai Industrial City for routine servicing, diagnostics, repairs and parts replacement. Reviews describe work on an Audi with a seized electric handbrake, a Nissan Patrol serviced outside the agency, and American vehicles including a Ford Edge and Jeep Grand Cherokee. That range is useful if you do not want a brand-specific dealer.
The strongest recurring detail is choice and communication around repairs. One long-term customer says the garage explains what needs doing and offers OEM, aftermarket or reconditioned parts. Other reviews mention transparent costing, a genuine inspection report, approval even for an AED 20 parts replacement, and high-quality parts with warranties.
Prices are often described as reasonable, but the AED 53 package is the only clearly reported amount here: it included wheel alignment, a car wash, cabin vacuum cleaning and wiper-blade replacement. Convenience can be a real advantage. A customer reports free pick-up and drop-off to an office in DIP1, while another describes a home visit to release an immobilised car so it could be towed.
Still, check the process before handing over the keys: one reviewer says appointments were treated as first-come, first-served, and others report miscommunication, a disputed brake-pad repair and a price increase on a later oil change. Ask for the parts option, approval and completion timing in writing.