Quick responses
Several customers describe fast replies, including prompt answers to queries and immediate solutions.
IBT: No. 1 BPO Company in Middle East
Barsha Heights
IBT is a Dubai-based end-to-end business process outsourcing provider in Barsha Heights. Reviews point to technology solutions, IT consulting and professional support as the clearest reasons to consider the company, though service consistency appears to vary.
Reputation Score
4.4
★★★★☆
279 ratings
Source: Google Maps
The Good Stuff
Technology solutions
Customers specifically praise IBT’s efficient technology solutions and reliable IT services.
IT support
Reviews mention professional IT support, responsive customer service and expert IT consulting.
Ongoing service
One customer says they have used IBT for several years and found the response consistently prompt.
Job guidance
One job seeker credited IBT with helping them get hired after searching for BPO work for more than 50 days.
Tips for a Better Visit
Allow time. If you are interviewing, confirm the schedule and allow extra time: one applicant waited three hours.
Confirm callbacks. For job enquiries, get a clear follow-up channel and timeline before leaving; one caller received no callback.
Bring CV. Job seekers should take an updated CV; one successful applicant specifically recommended doing so when visiting IBT.
Track requests. For technical or internet issues, record the request and chase it quickly because one relocation case went unresolved for over two weeks.
Plan the visit
Practical details
Al Shafar Tower 1 - 1901 - 1908
Al Thanyah First - Barsha Heights, Dubai
| Mon | 12:00 AM – 12:00 PM |
| Tue | 12:00 AM – 12:00 PM |
| Wed | 12:00 AM – 12:00 PM |
| Thu | 12:00 AM – 12:00 PM |
| Fri | 12:00 AM – 12:00 PM |
| Sat | 12:00 AM – 12:00 PM |
| Sun | 12:00 AM – 12:00 PM |
Common Concerns
Interview delays
A job applicant reported waiting three hours for an interview.
Missed callbacks
A caller seeking a call-centre role said follow-up stopped after the initial job call.
Service delays
A customer said an internet relocation request remained unresolved for more than two weeks.
Call waits
One review describes transfers followed by waits of 10 to 15 minutes before learning the person was unavailable.
Work concerns
A job seeker criticised an offer of 3k AED for a six-day work week and described the interview as disrespectful.
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The Bottom Line
IBT is an end-to-end BPO provider in Barsha Heights, with reviews describing it as a place for outsourcing support and technology-focused business services. The clearest customer-mentioned offerings are efficient technology solutions, expert IT consulting, professional IT support and secure data management, so it may interest businesses looking for help beyond a basic call-centre arrangement. The strongest pattern is responsiveness.
Customers mention quick replies to queries, immediate solutions and prompt assistance over several years. One review also praises the team’s attention to deadlines and another calls the IT support professional and responsive. Those comments suggest that a well-defined technical request may be handled efficiently when the right team is engaged.
The experience is not uniformly smooth. Customers have reported unanswered calls, transfer waits of 10 to 15 minutes and an internet-relocation request that remained unresolved for more than two weeks. If you are arranging support, keep a written record of the request and confirm who owns the follow-up.
Job seekers should set expectations carefully. Reviews include a three-hour interview wait, missed callbacks and criticism of an offer described as 3k AED for a six-day week. One successful applicant recommends visiting with an updated CV, but confirming the interview details and follow-up process first would be wise.