Thorough inspections
A pre-purchase diagnostic uncovered hidden issues, including a Mercedes front control unit needing replacement and signs of possible flood damage.
ICC - Intensive Car Care
Al Quoz
ICC - Intensive Car Care is an Al Quoz garage handling mechanical and electrical repairs, bodywork and other vehicle needs. Reviews particularly highlight detailed pre-purchase diagnostics, including checks of electronics, engine blocks, suspension and paint, as well as recovery pickup and car tuning.
Reputation Score
4.1
★★★★☆
174 ratings
Source: Google Maps
The Good Stuff
Recovery pickup
One customer says the garage quickly sent a recovery vehicle to collect a car before repairing it.
Tuning work
Reviews mention tuning that made the car noticeably more responsive under acceleration, along with performance-setting adjustments.
Parts flexibility
A returning customer brings their own parts and says the mechanics install them using their servicing knowledge and experience.
Pickup service
A separate review confirms pickup and drop-off are available, useful if leaving the car at the workshop is inconvenient.
Bodywork results
Bodywork helped one customer win a Best Body Kit trophy after their car was transformed.
Tips for a Better Visit
Get approval. Ask for a written quotation and approval before outsourced work begins; one customer says this was not obtained for a transmission repair.
Check invoice. Read the invoice carefully and verify quantities and part descriptions before leaving, especially after an oil-related job.
Confirm parts. Clarify whether parts are original or aftermarket, and request confirmation of what was actually replaced before authorising the work.
Agree timing. Get a firm completion date in advance and follow up if the job extends; reviews include a 10-day tyre wait and a three-month delay.
Document condition. Photograph the car and its components before handover, given reports of a missing underbody piece and damaged camera parts.
Use diagnostics. For a used-car purchase, consider the full diagnostic inspection, which checked electronics, engine blocks, suspension and paint condition.
Plan the visit
Practical details
55 22nd St
Al Qouz Ind.third - Al Quoz, Dubai
| Mon | 8:30 AM – 6:30 PM |
| Tue | 8:30 AM – 6:30 PM |
| Wed | 8:30 AM – 6:30 PM |
| Thu | 8:30 AM – 6:30 PM |
| Fri | 8:30 AM – 12:30 PM, 2:30 PM – 6:30 PM |
| Sat | 8:30 AM – 4:00 PM |
| Sun | Closed |
Common Concerns
Billing disputes
Several reviews allege overcharging or parts being billed as new when customers believed old or non-original parts were used.
Long delays
Turnaround can be unpredictable: one customer says a tyre replacement took 10 days, while another says the car stayed three months with no work completed.
Communication issues
A transmission repair was reportedly outsourced without a quotation or approval, with the customer contacted only after completion.
Quality concerns
Reviews describe careless work, damaged components and body repairs that needed redoing or left scratches and alignment problems.
Refund problem
One customer says a bank transfer refund was not returned after the employee handling it left.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
400 dirhams
engine oil cooler
“seven and a half litre of oil engine (my car is sallon and needs only 2 litres !) , at 10,000 km to change the engine oil cooler that costs 400 dirhams ,”Google review · August 2017
DXB
LOCAL
LOCAL
The Bottom Line
ICC - Intensive Car Care is a full-service garage in Al Quoz, and reviews show it handling more than routine servicing. You can bring a car for a pre-purchase inspection or full diagnostic, arrange recovery pickup, or book tuning and performance-setting work. One inspection checked electronics, engine blocks, suspension and paint, then found hidden problems on a Mercedes, including a front control unit replacement and likely flood damage.
The strongest feedback focuses on knowledgeable mechanical work, helpful explanations and practical collection services. A long-term customer says the team patiently explains what needs doing and why, while other reviews mention pickup and drop-off and a quick recovery vehicle response. Bodywork also produced a Best Body Kit trophy for one customer, and another says tuning made acceleration noticeably more enjoyable.
There is a serious caution around consistency. Multiple customers allege inflated bills, incorrect or non-original parts, and repairs that needed redoing. Other complaints describe a 10-day wait for tyres, a three-month period with no completed work, and transmission work sent elsewhere without prior quotation approval.
Before authorising anything, get the work and parts in writing, confirm the deadline, photograph the car at handover and check the invoice carefully. One dated review reports an engine oil cooler costing 400 dirhams, but this is not a current price list.