Account opening
Several customers describe account opening as quick, clear and hassle-free, with follow-up support when needed.
ICICI Bank Limited
Bur Dubai
In Bur Dubai, ICICI Bank’s representative office is geared towards NRI banking, with customers using it for account opening, KYC updates and mortgage support. Reviews point to clear explanations and hands-on help during home-loan approvals, while the online mortgage system can reduce the need for repeated office visits.
Reputation Score
3.1
★★★☆☆
333 ratings
Source: Google Maps
The Good Stuff
Digital mortgages
The online mortgage platform lets customers request, release and change mortgage details without visiting the office for most activities.
Fast resolutions
A fund-transfer problem that had lasted over three weeks was resolved within a few hours after escalation.
Clear guidance
Reviews repeatedly mention patient explanations, timely updates and staff who guide customers through each step.
NRI processes
One account conversion review reported a smooth process with minimal documentation and proactive answers to questions.
KYC updates
A customer completing KYC and a mobile-number update described the process as quick and smooth.
Tips for a Better Visit
Check hours. Confirm the branch’s closing time before driving over, especially when schedules may change.
Confirm balance. For an NRO account, ask which minimum-balance tier applies and get the requirement in writing.
Check guidelines. Before submitting an NRO/NRE conversion, confirm the latest guidelines and how documents submitted before a change will be handled.
Use online tools. For mortgage servicing, check whether the online system can handle your request or release before visiting the office.
Plan the visit
Practical details
Business Center Building ,Office No 404, 4th Floor, Khalid Bin Al Waleed Road، Near Burjuman, Bur Dubai
Al Hamriya, Dubai
| Mon | 9:00 AM – 6:00 PM |
| Tue | 9:00 AM – 6:00 PM |
| Wed | 9:00 AM – 6:00 PM |
| Thu | 9:00 AM – 6:00 PM |
| Fri | 9:00 AM – 6:00 PM |
| Sat | 9:00 AM – 6:00 PM |
| Sun | Closed |
Popular Mentions
Pre-home loan approval
Customers mention fast pre-home-loan approval, including one case completed within one to two days.
Mortgage restructuring
The representative office supported a mortgage restructuring journey, including queries, documents and approval coordination.
NRE & NRO accounts
Reviews mention opening and converting NRE and NRO accounts through the Dubai office.
Demat account
Customers use the Dubai team for Demat-account applications, demonstrations and issue resolution.
Portfolio management
Portfolio-management support was described as goal-based, transparent and free of pressure, with regular updates.
Common Concerns
Guideline confusion
A resident-to-NRO conversion submitted before a guideline change was not processed, and the customer said the explanation came only after repeated calls.
Hours mismatch
One visitor drove to the branch and found it closed because the listed closing time had not been updated.
Poor reception
A visitor reported no receptionist on arrival and described the initial interaction about an NRO account as unprofessional.
Balance uncertainty
An NRO enquiry produced a 5 Lakhs INR minimum-balance quote, while the visitor found a 10,000 INR option on the website and received no follow-up.
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The Bottom Line
In Bur Dubai, ICICI Bank’s representative office mainly serves NRI customers. Reviews describe account opening, NRE/NRO conversions, KYC updates and Demat-account support, with clear explanations and hands-on guidance often making these processes feel straightforward. Mortgage work is another strong theme: customers mention home-loan approvals, property loans and mortgage restructuring handled with regular updates and coordination.
The online mortgage platform is a useful part of the experience. One customer said they could request, release and make mortgage changes digitally, avoiding paperwork and most office visits. Another reported that a fund-transfer issue lasting more than three weeks was fixed within a few hours after it was properly investigated.
Service quality, however, appears dependent on the case and communication. There are practical cautions for first-time visitors. One customer submitted documents for a resident-to-NRO conversion before a guideline change, then struggled to get a clear answer.
Another drove for an hour only to find the branch closed because its listed hours had not been updated. An NRO enquiry also produced conflicting information about minimum balances, including a quoted 5 Lakhs INR versus a 10,000 INR option shown on the website. Check hours, current requirements and document handling before you go.