Fast approvals
One reviewer received approval within 30 minutes, while others reported quick visa renewals and stamping.
ICL GOVERNMENT SERVICES - AMER CENTER
Muhaisnah
ICL Government Services – Amer Center is a government office in Muhaisnah for Dubai residence and immigration-related transactions, including family visa renewals and Emirates ID renewals. Reviews describe a usually quick, organised visit, with a ticket-and-counter process and enough seating for families waiting on applications.
Reputation Score
4.2
★★★★☆
170 ratings
Source: Google Maps
The Good Stuff
Broad support
Reviews cover family visa renewals, residency stamping, Emirates ID renewals and medical-test processing.
Less crowded
Several reviews describe a quieter centre where applications can be completed without a long wait.
Clear system
The ticket, display-screen, representative and payment-counter sequence gives visitors a defined process to follow.
Family seating
There is enough room for families to sit while documents and applications are being processed.
Helpful guidance
Reviewers repeatedly describe staff as patient and supportive when explaining visa and immigration requirements.
Tips for a Better Visit
Bring originals. For visa and Emirates ID renewal, bring your original passport, Emirates ID and one personal picture.
Start reception. Begin at reception with your requirements; staff issue a ticket before your counter number appears on the screen.
Confirm notes. Before leaving, ask staff to recheck immigration system notes and whether documents such as an Arabic salary certificate are required.
Allow payment. After the application is processed, follow the instructions for payment at the payment counter.
Use parking. The centre is reported to have ample parking, which is useful when visiting for family applications.
Saturday option. Saturday is mentioned as an available day, giving you an alternative to a weekday visit.
Plan the visit
Practical details
Madina Mall - الطابق الثاني ، المدينة مول - 2nd Floor - Beirut St
Muhaisanah Fourth - Muhaisnah 4, Dubai
| Mon | 8:00 AM – 8:00 PM |
| Tue | 8:00 AM – 8:00 PM |
| Wed | 8:00 AM – 8:00 PM |
| Thu | 8:00 AM – 8:00 PM |
| Fri | 8:00 AM – 12:00 PM, 2:00 PM – 8:00 PM |
| Sat | 8:00 AM – 8:00 PM |
| Sun | 10:00 AM – 5:00 PM |
Popular Mentions
travel report
The centre was also used to prepare a particular travel report in a required format.
visa status changing and visa stamping
Reviews mention assistance with changing visa status and completing visa stamping requirements.
Common Concerns
Checking errors
A missed immigration note about an Arabic salary certificate delayed one family visa stamping by more than three days.
Uneven courtesy
One reviewer reported rude, shouting behaviour from a staff member during visa typing and described the customer care as very poor.
External scanning
A reviewer was told to complete document scanning at another shop, which they found unhelpful.
Poor contact
One reviewer said calls were unanswered and emails received no reply.
DXB
LOCAL
LOCAL
The Bottom Line
This Amer centre in Muhaisnah handles Dubai residence and immigration transactions, with reviews specifically mentioning family visa renewals, residency visa stamping, Emirates ID renewals and medical-test steps. It is worth considering when you want a structured counter service; one reviewer received approval within 30 minutes, while another said parents’ residence visas, ID and medical processes were completed within 24 hours. The routine is straightforward: reception issues a ticket, your number appears on a screen, a representative handles the request, and payment is completed at the payment counter.
Reviews also mention ample parking, family seating and Saturday opening. Several customers found the centre relatively uncrowded and quick, including one person who received an e-visa within five minutes. Service quality is not perfectly consistent.
Multiple reviews praise patient, professional guidance, but others describe unanswered calls, rude behaviour and being sent to another shop for scanning. The most important caution is document checking: one family’s stamping was delayed by more than three days after an immigration note requesting an Arabic salary certificate was missed. Bring originals and ask staff to verify system notes before you leave, especially when travelling on a tight schedule.