Pickup delivery
Several customers found pickup and delivery punctual, including hotel drop-off and home collection.
Image Laundry - Carpet Cleaning in Dubai
Al Satwa
Image Laundry is a laundry and dry-cleaning service in Al Satwa, with pickup and delivery across Dubai. Reviews highlight everyday clothes being returned clean and ironed, alongside more specialised jobs such as wedding-gown cleaning.
Reputation Score
4.5
★★★★★
133 ratings
Source: Google Maps
The Good Stuff
Clean ironing
Customers report clothes coming back both clean and ironed, with curtains and bed covers handled too.
Gown recovery
One customer said a wedding gown changed from yellow back to its original white after cleaning.
Flexible timing
The team has been described as accommodating when customers need pickup or delivery adjusted to their timing.
Good value
Some long-term customers describe the service as reasonably priced or good value compared with nearby laundries.
Careful packing
One review specifically notes clothes being segregated and wrapped neatly in plastic bags before delivery.
Tips for a Better Visit
Confirm pickup. Confirm the collection time directly and keep the conversation documented; one customer waited two weeks after repeated promises.
Check delicate items. Inspect silk, coloured and expensive garments promptly on return, since one review noticed fading, colour transfer and shrinkage later.
Clarify timing. For alterations, confirm the promised turnaround before handing over a blazer or other time-sensitive item.
Discuss tags. If fabric is delicate, explicitly ask how items will be tagged; a customer reported tags making holes despite requests.
Allow buffer. Leave extra time for a repair or re-cleaning, as one blazer needed collection and return after a stain appeared.
Plan the visit
Practical details
Dhana 1 Residence, Jumeirah Garden city - Shop No. 6
Al Satwa, Dubai
| Mon | 9:00 AM – 11:00 PM |
| Tue | 9:00 AM – 11:00 PM |
| Wed | 9:00 AM – 11:00 PM |
| Thu | 9:00 AM – 11:00 PM |
| Fri | 9:00 AM – 11:00 PM |
| Sat | 9:00 AM – 11:00 PM |
| Sun | 9:00 AM – 11:00 PM |
Popular Mentions
Alteration and dry-cleaning
Customers have sent blazers for combined alteration and dry-cleaning, though one reported a stain and delays.
Pick up and drop off
Customers use the collection and return service for clothes, including at a hotel.
Common Concerns
Damage risk
Reviews report damaged, shrunk, faded or colour-transferred garments, including silk dresses, blouses and expensive clothes.
Missed pickups
A customer said repeated promises of a five-minute pickup turned into two weeks without collection.
Long delays
Alteration was delivered on the sixth day rather than the promised three to four, followed by further re-collection delays.
Poor follow-up
Some customers describe unanswered WhatsApp messages and difficulty getting a manager to address problems.
Tag holes
One customer said the garment tags punched holes in fabric despite repeated requests not to use them.
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The Bottom Line
Image Laundry is a pickup-and-delivery laundry and dry-cleaning service serving Al Satwa and customers across Dubai. You can send ordinary clothes for cleaning and ironing, arrange cleaning for curtains or bed covers, or use more specialist services such as alteration and dry-cleaning. A striking review describes a wedding gown that had turned yellow returning to its original white after cleaning.
The strongest pattern in the positive feedback is convenience. Customers mention on-time collection and delivery, quick WhatsApp responses, flexible timing and neatly segregated clothes wrapped in plastic bags. Some say they have used the service for two to four years, and several describe the prices as reasonable compared with nearby laundries.
There is also a serious caution around valuable or delicate items. Other customers report silk dresses fading or transferring colour, clothes shrinking, dresses and blouses being damaged, blankets being torn and a blazer returning with a stain after alteration and dry-cleaning. Complaints also include missed pickups, late returns and messages being read without a reply.
If you use the service, confirm the collection and completion times in writing, inspect delicate garments as soon as they return, and discuss tagging beforehand. For an important outfit, leave enough buffer for a possible re-cleaning or repair.