JVT improvement
A customer reported major improvement in JVT’s general-area and road maintenance after four months of service.
Imdaad
Dubai Industrial City
Imdaad is a Dubai-based integrated facilities management company serving communities, banks, malls and free zones. Reviews show customers using it for building maintenance such as AC repairs, waste collection and skip or tanker bookings, though service follow-up is a recurring concern.
Reputation Score
3.4
★★★☆☆
122 ratings
Source: Google Maps
The Good Stuff
B2B service
One long-term review specifically described Imdaad’s business-to-business services as good.
Positive reports
A small number of customers gave brief positive assessments, including “Excellent” and “V GOOD CAMPANY.”
Tips for a Better Visit
Keep records. Save every request and follow-up; customers describe repeated calls and unclear booking references when chasing work.
Escalate promptly. For urgent AC failures, ask for a confirmed arrival time and escalate through building management if the emergency team stays unresponsive.
Seek permanence. For recurring AC faults, ask what will prevent another breakdown rather than accepting a temporary repair.
Confirm schedule. Get collection dates and attendance times in writing, since several reviews mention missed or inconsistent schedules.
Check balance. If using the wallet-based waste service, check the account balance because one customer said pickups stopped when funds ran out.
Plan the visit
Practical details
Mena Jabal Ali - Jebel Ali Freezone - Dubai - United Arab Emirates
Mena Jabal Ali - Jebel Ali Freezone, Dubai
| Mon | 7:30 AM – 3:30 PM |
| Tue | 7:30 AM – 3:30 PM |
| Wed | 7:30 AM – 3:30 PM |
| Thu | 7:30 AM – 3:30 PM |
| Fri | 7:30 AM – 3:30 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
waste collection
Customers use Imdaad for scheduled household or site waste pickup, although one review says collections were not consistently on schedule.
skip collection
Skip collection appears in reviews as a booked service, with customers reporting delays in clearing skips.
sewages tanker
Customers also mention booking sewage tanker services and report waits of several days for collection.
Common Concerns
Slow response
Reviews repeatedly describe delayed attendance, including a small job that reportedly took 20 days to receive a response.
AC failures
Several customers said AC complaints needed repeated visits or temporary repairs, including a breaker-tripping issue that continued for two months.
Poor communication
Customers report unanswered calls, unclear updates and long waits to reach the relevant operations team.
Waste delays
Waste and skip collection are recurring pain points, with reports of sporadic pickups and skips remaining uncleared for 10 days.
Payment concerns
One business customer said finance stopped responding after service completion and that work was handled on advance payment.
DXB
LOCAL
LOCAL
The Bottom Line
Imdaad is a corporate facilities-management provider headquartered in Dubai, with services used across free zones, residential communities, banks and malls. In practical terms, customers deal with it for building maintenance—especially AC repairs—as well as waste collection, skip collection and sewage tanker bookings. That makes it relevant to property managers, tenants and businesses that need ongoing site services rather than a one-off retail visit.
The strongest positive example is from JVT, where a customer reported an “immense improvement” in the upkeep of general areas and roads. ” Those comments suggest performance can vary by site and contract. The more consistent caution is follow-through.
Reviews mention technicians arriving only after four or five complaints, jobs taking 20 days to receive a response, and AC faults being fixed temporarily before returning. Waste collection has also been described as sporadic, with one skip left uncleared for 10 days. Communication is a particular weakness: customers report unanswered calls, unclear booking references and long waits for emergency attendance.
If you use Imdaad, keep request numbers and correspondence, confirm schedules in writing, and ask for a permanent fix when an issue keeps recurring. For urgent problems, involve the building management team early.