Cash Resolution
One COD dispute was resolved after an office visit, with the customer promptly receiving their cash back.
iMile Delivery - Deira Branch
Al Qusais
iMile Delivery’s Al Qusais branch handles ecommerce parcel deliveries and return pickups, with reviews mentioning SHEIN orders and Carrefour returns. It may still resolve some problems through an office visit, but customers more often describe delays, missed handovers and difficulty reaching support.
Reputation Score
2.3
★★☆☆☆
284 ratings
Source: Google Maps
The Good Stuff
On-Time Delivery
A customer reported a delivery arriving at the promised time without coordination problems.
Confirmation Photo
One rider sent a delivery confirmation photo, giving the recipient a clear record of the handover.
Tips for a Better Visit
Check Change. Count cash change before the driver leaves; one customer received only 30AED from a 300AED payment for a 255AED order.
Verify Address. Recheck the city in your delivery details, especially around Al Nahda, because one customer’s address was repeatedly entered as Sharjah instead of Dubai.
Request Confirmation. For returns, ask for written collection confirmation and retain the tracking details; one Carrefour return had no confirmation a month after collection.
Plan the visit
Practical details
7CV2+V33 Warehouse 5 - 15th St
Al Qusais Ind. Fourth, Dubai
Popular Mentions
SHEIN
SHEIN orders and return pickups appear repeatedly in customer accounts, including delays, location requests and rescheduling.
return pickup
Customers mention return pickups arranged through iMile, including a SHEIN pickup that was repeatedly postponed.
product return from Carrefour
Carrefour product returns are another recurring use case, though one customer reported no collection confirmation after pickup.
Cash on Delivery
One customer used Cash on Delivery for a 400 AED purchase and received a refund after reporting the item as fake.
Common Concerns
Serious Delays
Reviews describe parcels remaining pending for days or weeks, with repeated promises that delivery would happen “tomorrow.”
Unreachable Support
Customers report busy or unanswered phone lines, while some driver numbers are not working or do not accept calls.
False Attempts
Several customers say orders were marked as failed even though nobody called or visited.
Rude Drivers
Driver communication is a recurring concern, including shouting, hanging up and refusing to answer calls.
Parcel Handling
One customer said a shipment arrived after being opened and its contents tested by someone else.
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The Bottom Line
iMile Delivery’s Al Qusais branch is used for ecommerce parcel delivery and return collection. Reviews specifically mention SHEIN shipments, SHEIN return pickups, Carrefour deliveries and returns, AliExpress parcels, and cash-on-delivery orders. There are occasional positive outcomes: one COD customer received a cash refund after reporting a fake item at the office, while others described an on-time delivery and a useful confirmation photo.
The bigger pattern is unreliable fulfilment. Customers describe parcels sitting pending for several days or weeks, repeated “tomorrow” promises, and delivery statuses marked failed without a call or visit. Return pickups can be just as slow; one SHEIN customer waited 17 days despite repeated follow-ups, while another Carrefour return had no confirmation a month after collection.
Communication is the main practical obstacle. Driver numbers may not work, WhatsApp messages can go unanswered, and the call centre is repeatedly described as busy or unreachable. Address errors have also caused repeated delays, including Al Nahda, Dubai being entered as Al Nahda, Sharjah.
Before accepting a parcel, check the package and count any cash change. For returns, keep screenshots, tracking details and written proof of collection. If timing matters, this courier carries a meaningful risk of extra chasing or a warehouse collection request.