Reliable Delivery
One customer reported every package arriving on time, with courteous and efficient delivery staff.
iMile Delivery Services LLC
Dubai Investment Park
iMile Delivery Services LLC is a warehouse-based eCommerce logistics and courier provider serving the Middle East, China and Latin America from Dubai Investment Park. Customers use it for last-mile parcel delivery, returns and tracked shipments, though reviews suggest the experience can vary sharply.
Reputation Score
3.6
★★★★☆
69,306 ratings
Source: Google Maps
The Good Stuff
Helpful Updates
A customer praised a smooth delivery with regular package updates and respectful communication from the courier.
Tips for a Better Visit
Confirm Timing. Do not rely on a same-day promise; confirm the delivery window in writing, since one customer waited from 1:00 PM until 8:30 PM.
Save Evidence. Keep screenshots of tracking and notifications, especially when an attempted delivery is recorded without a call or visit.
Use Desktop Chat. If phone support fails, try the website chat on a laptop; one reviewer found the “transfer to agent” option there rather than on mobile.
Allow Return Time. Build in extra time for returns and follow up early, as a SHEIN return pickup reportedly remained pending for over two weeks.
Prepare Change. For cash-on-delivery parcels, have the exact amount ready and clarify payment options beforehand; one customer reported receiving no change.
Check Delivery Status. If tracking says delivered but the parcel is missing, contact the seller promptly as well as iMile; customers report difficulty getting a resolution.
Plan the visit
Practical details
Eurostar Communications Building - WH 01, Plot NO 93-0 - 1
Dubai Investment Park First, Dubai
| Mon | 9:00 AM – 6:00 PM |
| Tue | 9:00 AM – 6:00 PM |
| Wed | 9:00 AM – 6:00 PM |
| Thu | 9:00 AM – 6:00 PM |
| Fri | 9:00 AM – 1:00 PM, 2:00 PM – 7:00 PM |
| Sat | 9:00 AM – 6:00 PM |
| Sun | Closed |
Popular Mentions
SHEIN return package
SHEIN returns are a frequently mentioned use case, although several customers reported lengthy pickup delays.
AliExpress orders
Customers mention iMile handling AliExpress orders, including cash-on-delivery deliveries and collection problems.
Common Concerns
Long Delays
Reviews describe parcels remaining undelivered for weeks, including one that was repeatedly marked out for delivery for a month.
Failed Attempts
Several customers say tracking recorded delivery attempts even when nobody called or visited, sometimes followed by a return to the warehouse.
Poor Support
Customers report unanswered calls, automated replies and unresolved complaints, including a 30-minute hold that ended in disconnection.
Return Backlog
Return collections were reported as uncollected for 11 days, two weeks and even more than three weeks.
Rude Drivers
Some reviews describe drivers changing agreed times, leaving quickly or speaking rudely to customers and reception staff.
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The Bottom Line
iMile Delivery Services LLC is a warehouse and eCommerce courier provider in Dubai Investment Park, handling last-mile shipments, tracked parcels and returns for online orders. Reviews specifically mention SHEIN return packages, AliExpress orders and WhatsApp delivery notifications, so it commonly appears as the delivery link for cross-border shopping. There are some genuinely positive accounts.
One customer said every package arrived on time and described the delivery staff as courteous and efficient. Another praised regular morning updates and a smooth, professional handover. Those experiences show that a straightforward delivery with a responsive courier can work well.
The bigger pattern in the supplied reviews is inconsistency. Customers describe parcels sitting in the warehouse for days or weeks, repeated “out for delivery” updates, missed delivery windows and tracking entries that claimed an attempt was made despite no call or visit. Returns appear especially risky: several pickups remained pending for 11 days, two weeks or longer.
Customer support is the main caution. Reviewers report unanswered calls, automated chat replies, inconsistent timing information and promises to call back that never materialised. If you are expecting something important, keep screenshots, confirm the delivery window in writing and allow extra time for returns.
For support, one reviewer found a desktop chat route to a human agent when phone and mobile options failed.