Surgery Approval
One member said Inayah approved shoulder surgery at NMC Speciality Hospital in Dubai after a dislocated shoulder.
Inayah TPA LLC
Al Garhoud
Inayah TPA LLC is a health-insurance administrator in Al Garhoud, handling approvals and claims for medical care. Reviews mention successful approvals for shoulder surgery and an out-of-network PET scan, but also repeated delays around medicines, tests and consultations, so the experience can depend heavily on how quickly authorisations are resolved.
Reputation Score
2.9
★★★☆☆
134 ratings
Source: Google Maps
The Good Stuff
PET Scan
A reviewer said the team arranged a PET scan through a top diagnostic provider even though it was outside the network.
Claim Processing
One customer described the claim process as clear and found the support helpful.
Dubai Network
A reviewer reported coverage at almost all major clinics and pharmacies in Dubai.
Notifications
Approval notifications were described as a useful way to keep patients informed.
Tips for a Better Visit
Confirm Coverage. Get treatment coverage confirmed before booking; one reviewer said an approved treatment was later declined after completion.
Allow Time. For medicines or pharmacy visits, allow substantial extra time rather than expecting immediate approval.
Call Pharmacy. If medicine approval is rejected, ask the pharmacy to contact Inayah directly, as approvals sometimes followed that call.
Keep Following Up. Follow up on reimbursement requests and confirm they appear in the system; one submission was only found in email after chasing.
Check Network. Check the current clinic and pharmacy network before going for treatment, since one patient reported needing a clinic change for a vaccine.
Request Updates. Ask for a clear approval timeline, especially for urgent care; reviewers reported being told to wait without a definite update.
Plan the visit
Practical details
Al Garhoud - Dubai
Al Garhoud, Dubai
| Mon | 8:00 AM – 5:00 PM |
| Tue | 8:00 AM – 5:00 PM |
| Wed | 8:00 AM – 5:00 PM |
| Thu | 8:00 AM – 5:00 PM |
| Fri | 8:00 AM – 5:00 PM |
| Sat | Closed |
| Sun | Closed |
Common Concerns
Approval Delays
Medicine, consultation and test approvals can take hours or days, with one pharmacy wait lasting over two hours.
Repeated Rejections
Several reviewers said medicine requests were rejected first and only reconsidered after repeated calls from pharmacies or patients.
Rude Calls
Multiple customers described dismissive agents, including one who ended a call during the conversation.
Poor Coordination
Reviews describe pharmacies and clinics receiving different instructions, leaving patients to chase approvals themselves.
System Outages
One customer could not use the insurance at a nearby clinic because the Inayah server was down.
DXB
LOCAL
LOCAL
The Bottom Line
Inayah TPA LLC is a health-insurance administrator in Al Garhoud, used for medical approvals, claims and access to clinics and pharmacies. The reviews include successful cases: one member had shoulder surgery approved at NMC Speciality Hospital, while another said the team arranged a PET scan outside its network. A separate customer found claim processing clear and supportive.
The more common concern is authorisation speed. Patients describe waiting more than two hours for three standard medicines, several days for hospital approvals and, in one case, four days while a pharmacy and Inayah passed responsibility between each other. Consultation booking can also require a phone call and several days’ notice.
Customer service is uneven. Some older reviews praise prompt help and useful approval notifications, but many recent comments describe rude calls, unanswered follow-ups and medicine requests rejected before a pharmacy manages to reach the insurer. A server outage also prevented one clinic visit.
If you rely on this cover, confirm treatment and medicine eligibility before booking, check the network, and keep following up on reimbursement or urgent approvals. The strongest positive experiences involve major treatment approvals; routine medicines and time-sensitive care appear more uncertain.