Ticket Changes
A visitor said the office booked a requested new travel date and patiently answered booking questions when the website showed an error.
IndiGo Airlines office - NAVIGATOR TOURISM AND TRAVEL
Zabeel
This Zabeel corporate office handles IndiGo-related travel help through Navigator Tourism and Travel, including ticket changes, refunds and solo-traveller information. It may be useful for sorting out booking issues in person, though reviews suggest support quality varies considerably.
Reputation Score
2.1
★★☆☆☆
282 ratings
Source: Google Maps
The Good Stuff
Refund Help
One customer reported receiving a kind response and excellent assistance when visiting for a ticket refund.
Travel Support
A review says the office provided information for a solo traveller service, even though the communication style was criticised.
Visa Assistance
One passenger said staff helped prepare the required papers despite arriving a few minutes late and having an incorrect visa.
Tips for a Better Visit
Keep Proof. Save screenshots, payment proofs and transaction IDs; one failed booking required the customer to chase a missing ticket and refund.
Get It Written. Ask for refund timelines and booking changes in writing because one customer received contradictory emails about a name correction.
Arrive Early. Do not rely on spare time before departure: one passenger arrived three minutes after check-in closed and had to buy a new ticket.
Check Baggage. Weigh hand luggage carefully and keep electronics accessible, as one passenger said staff required an overweight cabin bag to be checked.
Report Quickly. Report damaged or missing baggage at the airport immediately; a delayed report was later closed because it was not made there.
Plan the visit
Practical details
Single Business Tower - 153, Sheikh Zayed Road Business Bay - 346 - 248 Sheikh Zayed Rd
Business Bay - Za'abeel, Dubai
| Mon | 9:00 AM – 5:30 PM |
| Tue | 9:00 AM – 5:30 PM |
| Wed | 9:00 AM – 5:30 PM |
| Thu | 9:00 AM – 5:30 PM |
| Fri | 9:00 AM – 5:30 PM |
| Sat | 9:00 AM – 5:30 PM |
| Sun | Closed |
Popular Mentions
Seat reservation
Seat reservation is mentioned as one of the booking tasks handled during an office visit.
Flexi Plus
One customer referred to Flexi Plus while seeking help with flight rescheduling and its stated charges.
Common Concerns
Refund Delays
Reviews describe refunds taking far longer than promised, including a case still unresolved after more than two months.
Unanswered Calls
Several customers say Dubai calls were unanswered or involved long waits, making urgent flight queries difficult to resolve.
Flight Changes
Passengers report last-minute cancellations, suspensions and repeated rescheduling with limited or contradictory communication.
Baggage Issues
Reviews mention offloaded or misdirected bags, missing suitcase parts and poor communication about baggage problems.
Check-in Rules
Some passengers found the check-in and hand-luggage rules inflexible, including a bag only 1 kg over the limit.
DXB
LOCAL
LOCAL
The Bottom Line
This Zabeel office is a local point for IndiGo-related bookings and problems handled through Navigator Tourism and Travel. Reviews mention help with solo-traveller information, ticket refunds, departure-date changes, seat reservations and booking a new travel date when the website was not working. That makes an in-person visit potentially useful when online support is going nowhere.
The experience is uneven. Some customers describe staff as helpful, polite and patient, including assistance with required visa papers and a difficult booking change. Others report dismissive conversations, unanswered calls and long telephone waits.
One review says the office explained it was a travel agency rather than an actual IndiGo office and redirected a payment problem to customer support in India, so it is worth confirming exactly what the Dubai team can handle before relying on it for an urgent case. Refunds and disrupted flights are the main caution. Customers describe cancelled or rescheduled flights, contradictory refund timelines, and money still outstanding after weeks or months.
Baggage complaints include offloaded bags and damage reported too late for the case to remain open. Keep payment records, transaction IDs and written confirmations, arrive well before check-in closes, and report baggage issues at the airport immediately.