Clean vehicles
Several renters received clean, well-maintained cars, including a Nissan Kicks 2024 described as comfortable and in very good condition.
Indigo Rent A Car - JLT
Jumeirah Lake Towers
Indigo Rent A Car - JLT is a car rental agency in Jumeirah Lake Towers, offering short- and long-term rentals across models such as the Nissan Kicks and MG3. Reviews often point to quick booking, clean vehicles and helpful support, while some customers report disputes over deposits, damage charges and return arrangements.
Reputation Score
4.0
★★★★☆
2,387 ratings
Source: Google Maps
The Good Stuff
Quick booking
Booking and handover are often described as quick and straightforward, with some customers completing formalities without hassle.
Vehicle flexibility
When a booked Suzuki was unavailable, one renter was offered a Nissan Kicks 2024 instead and received advance notice of the change.
Voucher value
Voucher discounts can materially reduce the cost; one customer used two vouchers and upgraded from a 2022 to a 2024 Nissan Kicks.
Responsive support
Reviews mention clear explanations, friendly assistance and responsive WhatsApp communication during booking and rental arrangements.
Early delivery
Delivery is available in some cases; one renter said the car arrived at their office 30 minutes earlier than expected.
Tips for a Better Visit
Document damage. Photograph and record every dent, scratch and glass mark at handover, since reviewers describe substantial charges for tiny defects.
Confirm deposit. Get the security deposit and all conditions in writing before travelling to the branch; one customer was asked for AED 1,525 on arrival.
Check hours. Confirm the exact return branch and opening hours before returning, as one Sunday return found the office closed despite website information.
Inspect features. Test the car’s equipment before leaving: reviewers reported non-working Apple CarPlay and differences between booked and supplied vehicles.
Check fuel. Confirm the fuel level at pickup and the required return level, since some renters received cars with less than half a tank.
Ask about vouchers. Before booking, ask whether voucher discounts apply; reviewers say they can make a noticeable difference to the rental value.
Plan the visit
Practical details
Shop # 08,Fortune Executive Tower,Cluster T,JLT
Al Thanyah Fifth - Jumeirah Lakes Towers, Dubai
| Mon | 9:00 AM – 7:00 PM |
| Tue | 9:00 AM – 7:00 PM |
| Wed | 9:00 AM – 7:00 PM |
| Thu | 9:00 AM – 7:00 PM |
| Fri | 9:00 AM – 7:00 PM |
| Sat | 9:00 AM – 7:00 PM |
| Sun | 9:00 AM – 7:00 PM |
Common Concerns
Damage charges
Multiple reviews dispute charges around AED 1,200–1,700 for small scratches, marks or glass damage, sometimes alongside deposit deductions.
Return issues
Customers report closed or locked offices, branch changes and delayed collection leading to extra rental days or additional charges.
Vehicle delays
One renter waited almost two hours and then received a defective vehicle, making the handover far from hassle-free.
Extra fees
Reviews mention unexpected pickup, inter-branch, parking and extra-day charges that customers say were not clearly explained upfront.
Uneven communication
Some customers were contacted by multiple agents for one issue, while others described confusing policy explanations and proactive payment follow-ups.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
105 dhs
vehicle pick up
“Because I didn’t want to renew as they couldn’t price match with other competitors, they are making me pay 105 dhs for vehicle pick up”Google review · April 2026
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The Bottom Line
Indigo Rent A Car - JLT is a practical option for booking cars in Jumeirah Lake Towers, whether you need a short rental such as a Nissan Kicks 2024 for a family trip or a longer monthly arrangement. Reviews commonly describe quick formalities, clean vehicles and smooth handovers, and some customers have used WhatsApp or the app to arrange pickup. The strongest experiences centre on vehicle condition and staff support.
Renters mention well-maintained Nissan Kicks, MG3 and other replacement cars, plus occasional upgrades when the reserved model is unavailable. Voucher discounts and promotional codes can also change the value considerably, including one customer’s upgrade from a 2022 Nissan Kicks to a 2024 model. There is a meaningful caution around the fine print.
Several reviewers dispute security-deposit deductions or charges for very small scratches, while others mention extra fees for pickup, parking, inter-branch returns or additional days. Return logistics also deserve attention: customers have reported locked offices, delayed collection and branch changes. Check opening hours, confirm every fee and deposit in writing, and film the car’s exterior, glass, interior, fuel level and features before driving away.
That preparation matters more here than a quick glance at the headline rate.