Clear buying help
Sales staff are often praised for explaining model differences, features and options clearly without rushing buyers.
INFINITI Centre - Sheikh Zayed Road - AWR Automotive
Al Safa
INFINITI Centre in Al Safa is a Dubai dealer for Infiniti cars and genuine parts, with customers visiting to compare models such as the QX60 and QX80, arrange test drives and purchase new vehicles. It also handles scheduled servicing and recall work, though service coordination receives mixed feedback.
Reputation Score
4.3
★★★★☆
468 ratings
Source: Google Maps
The Good Stuff
Test drives
Test drives can be arranged by appointment, giving shoppers time to assess a car before committing.
Model choice
The showroom has a wide selection on display, including several trims and configurations.
Helpful updates
Several buyers valued responsive communication during the purchase, including updates through delivery.
Financing support
The team can help customers compare options and arrange financing as part of the purchase process.
Service reports
Some service advisors provide diagnostic reports by email and phone updates about required repairs.
Delivery flexibility
At least one buyer had delivery arranged for a preferred date, including for a birthday occasion.
Tips for a Better Visit
Confirm delivery. Get the delivery date and booking details by official email; one buyer reported an eight-day wait and shifting explanations.
Plan parking. Allow extra time to find parking because the showroom has no dedicated facility and roadside paid spaces are scarce.
Clarify discounts. Before skipping a service package, confirm in writing exactly what any employee discount covers.
Confirm documents. Ask which documents are needed at drop-off, especially for recall work, to avoid a late request extending the service.
Book test drives. Arrange a test drive appointment ahead of time rather than relying on a walk-in visit.
Plan the visit
Practical details
Sheikh Zayed Rd
Al Safa 2, Dubai
| Mon | 8:30 AM – 8:30 PM |
| Tue | 8:30 AM – 8:30 PM |
| Wed | 8:30 AM – 8:30 PM |
| Thu | 8:30 AM – 8:30 PM |
| Fri | 8:30 AM – 8:30 PM |
| Sat | 8:30 AM – 8:30 PM |
| Sun | 8:30 AM – 8:30 PM |
Popular Mentions
Infiniti QX60
The QX60 is repeatedly mentioned in purchase reviews, with customers describing the model-selection and delivery process in detail.
Infiniti QX80
The QX80 is highlighted as a showroom purchase where the vehicle's features and main strengths were explained during the sales process.
Infiniti QX50
The QX50 appears in a review praising a straightforward purchase with detailed feature explanations.
Scheduled service
Scheduled maintenance and recall-part replacement are handled here, although timing and document coordination vary by review.
Common Concerns
Service delays
A service confirmed for one day, including recall work, ultimately took three days after extra documents were requested late.
Limited parking
There is no dedicated parking facility, while nearby paid roadside spaces are limited.
Delivery uncertainty
One customer reported waiting eight days for delivery and being given multiple explanations for the delay.
Parts pricing
A customer disputed the quoted cost of a QX56 rear-suspension compressor compared with another OEM source.
After-sales follow-up
A QX55 owner reported repeated manufacturing issues and said follow-up on a leaking rear window was still pending.
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The Bottom Line
INFINITI Centre in Al Safa is geared towards shoppers comparing new Infiniti models and arranging the details of a purchase. Reviews specifically mention the QX60, QX80, QX50 and QX55, with the strongest praise focused on patient explanations of trims, features and financing. Test drives are available by appointment, and some buyers found the process smooth from model selection through delivery.
The showroom experience is generally described as welcoming, informative and accommodating. Several customers appreciated clear answers and continued support after receiving the car, while one review notes that a preferred delivery date was arranged for a birthday. The range of trims and sales offers is another reason to visit when comparing configurations.
Service is less consistent. Some customers describe timely, helpful advice and detailed diagnostic reporting, but others report poor coordination, incomplete communication and delays. A scheduled service involving a recall part was expected to take one day but stretched to three after documents were requested late.
Parts costs also deserve checking: one customer was quoted over 6,300 AED, and approximately 14,000 AED, for a QX56 rear-suspension compressor. Ask for written delivery commitments, clarify service-package discounts and required documents, and plan parking carefully because dedicated parking is not available.