Clear updates
Customers often say they receive prompt progress updates and accurate explanations of the work being carried out.
INFINITI Service Center - Deira - AWR Automotive
Port Saeed
INFINITI Service Center - Deira - AWR Automotive is a car repair and maintenance workshop in Port Saeed. Reviews point to regular Infiniti servicing, roadside-assistance support for battery trouble, and replacement cars in some cases, with clear updates often making the process easier.
Reputation Score
4.6
★★★★★
143 ratings
Source: Google Maps
The Good Stuff
On-time delivery
Several reviews mention cars being returned on time, including a service completed as quickly as promised.
Backup cars
A brand-new backup car was provided during one service visit, and another customer received a replacement car on the spot.
Battery support
For a car that would not start, the centre helped coordinate roadside assistance and guided the customer to the nearest service centre.
Fault finding
One customer said the centre identified an issue that had remained unresolved through four previous visits elsewhere.
Future planning
Service feedback can include upcoming maintenance concerns together with their risks and likely costs.
Car cleaning
A regular customer specifically noted that the car was cleaned nicely after servicing.
Trained technicians
One review describes the workshop as company-owned and staffed by company-trained service technicians.
Tips for a Better Visit
Reserve backup. If you need a replacement vehicle, call ahead and ask for it to be ready; one customer waited 30 minutes while it was washed.
Confirm repairs. For cosmetic work, agree on the expected result before authorising it and inspect the scratches at collection.
Check fees. Ask for the inspection charge before approving diagnostic work, as one customer reported paying AED 850 for inspection only.
Confirm pickup. Ask how you will be notified and reconfirm the pickup time, since one review reports no call when the service was complete.
Check compatibility. If you use an Android or other non-iPhone phone, ask whether the centre's digital system supports it before your visit.
Plan the visit
Practical details
Al Ittihad Rd
Port Saeed - Deira, Dubai
| Mon | 7:00 AM – 7:00 PM |
| Tue | 7:00 AM – 7:00 PM |
| Wed | 7:00 AM – 7:00 PM |
| Thu | 7:00 AM – 7:00 PM |
| Fri | 7:00 AM – 1:00 PM |
| Sat | 7:00 AM – 7:00 PM |
| Sun | 8:00 AM – 5:00 PM |
Popular Mentions
Road side assistance
The centre helped coordinate road-side assistance when a customer's battery problem left the car unable to start.
OEM service
One customer specifically recommended using OEM service for Infiniti and Nissan vehicles.
30K service contract
A customer used a 30K service contract before continuing with a further contract at the centre.
50K service contract
The same long-term customer said they bought a 50K service contract after completing the initial contract.
Common Concerns
Repair quality
One customer collected the car with scratches still clearly visible after being told they would be reduced by 80–90%.
Pickup changes
A customer reported repeated changes to the pickup time and no call when the car was ready.
Inspection fee
One review says an inspection alone was charged at AED 850, which the customer considered poor value.
Reception tone
Although the service experience improved later, one customer found the reception crew cold and not very welcoming.
Service issues
A strongly negative review claims the car was sometimes returned with problems still present after service.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 850
inspection
“Moreover, I have brought another car of mine to inspect it and you charge AED 850 for inspection only”Google review · August 2025
DXB
LOCAL
LOCAL
The Bottom Line
INFINITI Service Center - Deira - AWR Automotive handles Infiniti car repair and maintenance in Port Saeed. Customers bring cars for regular servicing, fault diagnosis and OEM service. Reviews also describe help with battery trouble through road-side assistance and replacement or backup cars during some visits, so it can be useful when a routine service turns into an unexpected problem.
The strongest pattern is communication. Many customers describe prompt updates, patient explanations and on-time delivery, with future maintenance concerns explained alongside risks and costs. One particularly useful account says an issue was found after four previous visits had failed to resolve it.
Cars are also sometimes cleaned after servicing. The experience is not completely consistent. Complaints include pickup times changing repeatedly, no call when a car was ready, a cold reception, and a vehicle returned with scratches still visible after an expected reduction was promised.
One customer reported AED 850 for inspection only, while another noted a 30-minute wait for a replacement vehicle to be prepared. Call ahead if you need a backup car, confirm the likely fees and expected repair result, and clarify how completion updates will reach you. The reviews suggest that the service advisor handling your visit can make a noticeable difference, but individual availability may vary.