Technical Support
Support helped resolve a persistent card-jam error on a Matica 8100 printer, returning it to operation.
Infome Technologies LLC
Bur Dubai
Infome Technologies LLC is a security-system supplier in Bur Dubai, with reviews highlighting access-control equipment, ID card printers and broader IT hardware. Customers also describe hands-on help with installations, server selection and technical troubleshooting, making it worth considering for business technology purchases that need follow-up support.
Reputation Score
4.7
★★★★★
181 ratings
Source: Google Maps
The Good Stuff
Installation Help
Customers report useful assistance with installing and setting up machines, rather than receiving equipment without guidance.
Server Advice
Reviews describe suitable recommendations for Dell R760XS and Lenovo SR650 server requirements.
Timely Delivery
Several customers highlight delivery deadlines being met, including regular office-supply deliveries.
Product Choice
Customers mention Evolis, Matica, Suprema and FortiGate equipment across card printing, access control and network projects.
Follow-up Support
One customer received prompt licensing help for an access-control system almost a year after deployment.
Affordable Options
A review specifically describes the products as affordable, alongside a wide range of devices for businesses.
Tips for a Better Visit
Confirm Dispatch. For time-sensitive orders, ask for shipping information and dispatch proof after payment; one review says neither was provided.
Clarify Delivery. Get the promised delivery window for security equipment in writing and confirm stock before paying.
Request Setup. If buying a machine, ask whether installation and setup assistance is included; a customer found this support useful.
Plan Support. For POS or subscription-dependent equipment, confirm the support contact and renewal process before the service expires.
Ask Guidance. Bring your business requirements and ask for a tailored recommendation; reviews describe useful help choosing server solutions.
Plan the visit
Practical details
Office No:102, Al Rostamani Building - Khalid Bin Al Waleed Rd
Al Hamriya, Dubai
| Mon | 9:30 AM – 7:30 PM |
| Tue | 9:30 AM – 7:30 PM |
| Wed | 9:30 AM – 7:30 PM |
| Thu | 9:30 AM – 7:30 PM |
| Fri | 9:30 AM – 7:30 PM |
| Sat | 9:30 AM – 5:30 PM |
| Sun | Closed |
Popular Mentions
Matica MC110
The Matica MC110 was purchased with the customer noting that their questions were answered and recommendations were provided.
Evolis printer
A customer praised the Evolis printer’s performance, support and guidance throughout the purchase experience.
Suprema devices
Suprema devices were used to complete a customer’s project successfully.
FortiGate firewall
A FortiGate firewall was configured to meet the customer’s requirements, with the process described as smooth.
syscall device installation
A customer described the syscall device installation as fast and professional.
Common Concerns
Delivery Risk
One customer paid for a three-day delivery promise but received no shipping information or dispatch proof afterward.
Missed Commitment
A customer reported that an anti-theft security-gate antenna was promised but not delivered.
Support Delays
A POS customer said five days of messages about an expired machine went unanswered, stopping business operations.
High Fees
One POS customer considered the subscription fees excessive in relation to the service received.
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The Bottom Line
Infome Technologies LLC in Bur Dubai supplies security and business technology, with customer reviews covering access-control systems, ID card printers, servers and network equipment. It is particularly relevant if you need more than a box drop-off: customers describe installation help, server recommendations and troubleshooting after purchase. Specific products mentioned include the Matica MC110, Evolis printers, Suprema devices, Dell R760XS servers and FortiGate firewalls.
One Matica 8100 owner received technical assistance for a persistent card-jam error and reported that the printer became fully operational. Other reviews describe a Dell R760XS running an office application continuously and a FortiGate being configured to match the customer’s needs. The overall feedback points to responsive communication, reasonable or competitive pricing and reliable deliveries, including licensing follow-up for an access-control system almost a year after deployment.
Still, the experience is not uniformly smooth. Two customers reported delivery or fulfilment problems, including an anti-theft antenna that was not delivered and a three-day delivery promise without dispatch proof. Another said an expired POS machine went unsupported for five days and that subscription fees felt excessive.
For a high-stakes or time-sensitive order, confirm stock, delivery timing, dispatch evidence and post-expiry support before paying.