Quick response
Several reviews describe prompt arrivals, including recovery completed in under 20 minutes and a sand rescue in less than 15 minutes.
Dubai Silicon Oasis
IMC is a Dubai Silicon Oasis corporate office providing roadside assistance, vehicle recovery and service pickup or drop-off. Reviews point to quick towing, careful flatbed handling and practical help when a car is stranded, stuck or needs delivery to a garage.
Source: Google Maps
Several reviews describe prompt arrivals, including recovery completed in under 20 minutes and a sand rescue in less than 15 minutes.
Modern flatbed trucks and secure rigging are used to reduce the risk of vehicle damage during recovery.
A customer reported getting a car unstuck from sand in less than 15 minutes, with the recovery handled quickly and professionally.
Customers mention clear arrival-time communication, location updates and follow-up after delivery to the garage.
Roadside support can include an on-site battery jump-start, tire change or fuel delivery before a full recovery is needed.
For a completed service delivery, one review notes that the car was parked exactly in the requested parking spot.
During a service pickup, the vehicle was thoroughly checked before being driven to the service centre.
Confirm ETA. Confirm the arrival estimate and keep checking the live location; one review reported a 70-minute wait and a mismatched route.
Ask about fixes. If the issue may be minor, ask whether an on-site jump-start, tire change or fuel delivery could solve it before towing.
Check handover. For a service pickup, ask for a vehicle check before departure so its condition is recorded at handover.
Confirm destination. When arranging recovery, confirm the garage destination in advance; one customer had the car taken safely to a garage in Musaffah.
Secure the load. For a valuable or damaged vehicle, ask whether a flatbed and secure rigging will be used to prevent damage.
Plan the visit
| Mon | 12:00 AM – 12:00 PM |
| Tue | 12:00 AM – 12:00 PM |
| Wed | 12:00 AM – 12:00 PM |
| Thu | 12:00 AM – 12:00 PM |
| Fri | 12:00 AM – 12:00 PM |
| Sat | 12:00 AM – 12:00 PM |
| Sun | 12:00 AM – 12:00 PM |
Reviews repeatedly describe car towing and recovery to garages, with attention to safe loading and delivery.
A transmission failure review specifically mentions urgent towing with a proper flatbed.
Customers use IMC to collect and return vehicles for servicing, including a Jetour pickup and drop-off.
Reviews also mention coordination of city-limit towing through an insurance roadside assistance arrangement.
One customer waited 70 minutes for a tow truck over a 7km journey on Sheikh Zayed Road.
A review says the tracking showed the driver moving away while the customer was still waiting.
One customer reported rude behaviour from a recovery driver during a garage recovery.
A complaint mentions premium charges for contacting the 600 number.
The Bottom Line
IMC is a roadside assistance and vehicle recovery provider operating from Dubai Silicon Oasis. You can use it for towing a broken-down car to a garage, arranging vehicle pickup for servicing, or getting help at the roadside. Reviews also mention service drop-offs after maintenance and recovery from awkward situations such as a car stuck in sand.
The strongest pattern is careful, courteous handling once a driver arrives. Customers describe proper flatbeds, secure rigging, clear updates and smooth delivery to the intended garage. One recovery reached a stranded customer in less than 20 minutes, while another sand rescue took under 15 minutes.
On-site battery jump-starts, tyre changes and fuel delivery are also mentioned as available roadside options. Response times are not completely consistent. One reviewer reported waiting 70 minutes for a truck on Sheikh Zayed Road, watching its tracking move away, and objected to premium charges for the 600-number complaints line.
Another review described rude behaviour from a recovery driver. If time matters, confirm the ETA and destination, watch the tracking, and ask whether a simple roadside fix could avoid a tow. For service pickups, request a vehicle condition check before handover.